General Manager (Background Verification)

n Human Resources & Management Systems [ nHRMS ]; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

n Human Resources & Management Systems [ nHRMS ] is seeking a General Manager – Background Verification in Mumbai. You will lead end-to-end BGv operations, manage large teams and ensure compliant, timely verification deliverables for multiple clients.

The role requires 8–12 years in BGv or related operations, with strong leadership, MIS skills and Excel proficiency. Work location is Ghatkopar, Mumbai, with work from office mode and direct reporting to senior management.

Qualifications

• 8–12 years of relevant background verification or related operations experience.
• Managerial/leadership experience is required.
• Strong knowledge of BGV processes, SLA/TAT management, and client servicing.
• Experience in overseeing large teams and multiple client accounts.

Responsibilities

• Lead end-to-end Background Verification operations including employment, education, address, reference, identity and criminal checks.
• Mentor BGV teams, team leaders and operational staff.
• Ensure verification processes meet defined TAT and SLA requirements.
• Develop SOPs, quality standards and drive process improvements.
• Monitor performance metrics, productivity and turnaround times.
• Handle escalations and resolve complex verification cases.
• Maintain client relationships and conduct regular reviews with key clients.
• Prepare MIS, dashboards and reports for senior management.
• Ensure compliance with data privacy and regulatory standards.
• Drive automation and technology adoption to improve efficiency.
• Manage budgets, planning and resource allocation.

Skills

Leadership

Team Management

MIS & Analytics

MS Excel

Education

MBA/PGDM

Graduate/Postgraduate

Tools

MS Excel

Job description

Job Description – General Manager (Background Verification)
Position: General Manager – Background Verification
Location: Ghatkopar, Mumbai
Department: Background Verification / Operations
Employment Type: Full-Time
Experience: 8–12 Years
Reporting To: Senior Management

About the Role

We are looking for an experienced and result-oriented General Manager – Background Verification to lead and manage the end-to-end Background Verification (BGV) operations. The candidate will be responsible for ensuring accurate, timely, compliant, and high-quality verification services while managing teams, client relationships, and operational performance.

Key Responsibilities

• Lead and manage end-to-end Background Verification operations including employment, education, address, reference, identity, and criminal verification.
  

• Manage and mentor BGV teams, team leaders, and operational staff.
  

• Ensure verification processes are completed accurately within defined TAT and SLA requirements.
  

• Develop and implement SOPs, quality standards, and process improvements.
  

• Monitor daily operational performance, productivity, accuracy, and turnaround time.
  

• Handle escalations and resolve complex verification cases effectively.
  

• Manage client relationships and conduct regular reviews with key clients.
  

• Prepare and present MIS, operational dashboards, and performance reports to senior management.
  

• Ensure compliance with company policies, data privacy requirements, and applicable legal/regulatory standards.
  

• Identify process gaps and implement corrective and preventive actions.
  

• Coordinate with internal teams, vendors, and external agencies to ensure smooth verification operations.
  

• Drive automation and technology adoption to improve efficiency and scalability.
  

• Manage operational budgets, manpower planning, and resource allocation.
  

  
  

Candidate Profile

• Graduate/Postgraduate in any discipline; MBA/PGDM preferred.
  

• 8–12 years of relevant experience in Background Verification, KYC, Risk Operations, Verification Services, or related operations.

• Minimum 3–5 years of experience in a managerial/leadership role.
  

• Strong understanding of BGV processes, SLA/TAT management, quality control, and client servicing.
  

• Proven experience in managing large teams and multiple client accounts.
  

• Excellent analytical, communication, negotiation, and problem-solving skills.
  

• Strong knowledge of MIS and reporting; proficiency in MS Excel is required.
  

• Ability to work in a fast-paced, target-driven environment.
  

  
  

Key Competencies

• Leadership & Team Management

• Background Verification Operations

• Client Relationship Management

• SLA & TAT Management

• Quality & Compliance

• MIS & Analytics

• Process Improvement

• Escalation Management

• Vendor Management

Work Location: Ghatkopar, Mumbai
Work Mode: Work from Office