Benefits Supervisor

Vensure Employer Solutions; Thiruvananthapuram; In loco; INR 250.000 - 450.000; Tempo pieno

Descrizione del lavoro

EPAY Systems in India is seeking a Customer Service Specialist to guarantee excellent client service by assisting the Administration team with calls, emails and live chat. You will contact clients, employees and carriers, providing information on benefits and helping with plan setup and coverage continuity.

Key duties include handling escalated inquiries, troubleshooting issues, and using the knowledgebase to deliver timely, accurate responses while maintaining empathy and strong data entry

Competenze

• Minimum 4 years of experience in a professional office environment.
• Experience in customer service, call center, PEO, payroll, taxes, benefits, HR or equivalent is a bonus.
• 4-year college degree or equivalent work experience.

Mansioni

• Answering and responding to inbound escalated calls
• Responding to escalated emails and live chat inquiries
• Troubleshoot and research to resolve requests
• Resolve complaints and issues
• Escalate issues to supervisors and managers
• Use the internal knowledgebase to quickly answer inquiries

Conoscenze

Customer service

Note-taking

Data entry

Empathy

English writing

Stress tolerance

Formazione

4-year degree or equivalent

Descrizione del lavoro

About The Company

EPAY Systems, a Vensure Employer Solutions company, is a leading SaaS provider of human capital managementtechnology and services designed to help small to enterprise businesses better manage their workforce. Our solutionsinclude recruiting and applicant tracking, new hire onboarding, benefits administration, HR management, time tracking, workforce management, payroll processing, tax management, performance management, ACA reporting, COBRA administration, and more. Notable clients of EPAY include organizations such as the US Army, FOX Studios, Disney Studios, ABN Network, CSI, Harvard University, and ISS Group, among others. To know more about us, visit us at www.epaysystems.com.

Position Summary

This position is responsible of guaranteeing the good client service, assisting the Administration team with calls, emails and live chat. They will be contacting clients, employees and carriers. Giving information about their current benefits and helping them through plan setup and coverage continuity. Contacting carriers to solve issues with employee benefits and active plans.

Essential Job Functions

• Answering and responding to inbound escalated calls


• Responding to escalated emails and live chat inquiries


• Troubleshoot and research to resolve requests


• Resolve complaints and issues


• Escalate issues to supervisors and managers


• Use the internal knowledgebase to quickly answer inquiries

Knowledge, Skills, and Abilities

• Knowledge of customer service best practices


• Skilled in documentation and note-taking during calls


• Excellent data entry skills


• Empathetic and personable call demeanor


• Proficient English writing skills


• Work well under pressure and with various personalities

Education and Experience

Minimum 4years of experience working in a professional office environment. Previous experience in customer service, a call center, PEO, payroll, taxes, benefits, human resources or equivalent is a bonus.

4-year college degree or equivalent work experience. Equivalent combination of education and experience may be substituted in lieu of degree.

#VensureHRIndia

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.