Benefits Support Services Analyst

Trinet Group; Telangana; On-site; INR 600,000 - 900,000; Full time

Job summary

Trinet Group is seeking a Benefits Support Services Analyst to join the Benefits Core Services team in India. You will handle inquiries from clients and worksite employees, resolve complex benefits issues, and ensure accurate processing of benefits events in a fast-paced environment.

You will manage COBRA, FSA/HSA, 401(k) support, LOA, data updates, benefits reporting, and coordinate with third-party vendors.

Qualifications

• Minimum 2 years of experience in employee benefits or HR support roles.
• Familiarity with PeopleSoft or similar HRIS platforms is a plus.
• Bachelor's/Master's degree in HR, business, or related field preferred.

Responsibilities

• Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems
• Conduct research and resolve mid- to high-complexity benefits-related tasks, escalating when necessary
• Process mid- to high-complexity PeopleSoft benefits events
• Make outbound calls to clients/WSEs for follow-ups or benefits renewal support
• Audit peer work to ensure accuracy and consistency in benefits processing
• Mentor and train colleagues on phone/chat handling and case research

Skills

Microsoft Office Suite

Communication skills

Time management

Problem solving

Customer service

Attention to detail

Education

Bachelor's/Master's degree in Human Resources, Business Administration, or related field (preferred)

Tools

PeopleSoft

Job description

Job Summary

As a Benefits Support Services Analyst, you will be part of the Benefits Core Services team, responsible for delivering high-quality support in the administration of TriNet s employee benefits programs. This role involves handling inquiries from clients and worksite employees (WSEs), resolving complex benefits issues, and ensuring accurate processing of benefits events. You will work closely with internal teams to provide timely and effective solutions, contributing to a seamless benefits experience for all stakeholders.

This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Key Responsibilities

• Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems
• Conduct research and resolve mid- to high-complexity benefits-related tasks, escalating when necessary
• Process mid- to high-complexity PeopleSoft benefits events
• Make outbound calls to clients/WSEs for follow-ups or benefits renewal support
• Audit peer work to ensure accuracy and consistency in benefits processing
• Mentor and train colleagues on phone/chat handling and case research

Qualifications

Education

• Bachelor's/Master's degree in Human Resources, Business Administration, or related field (preferred)
• Equivalent experience in HR operations or benefits administration will be considered

Experience

• Minimum 2 years of experience in employee benefits or HR support roles
• Familiarity with PeopleSoft or similar HRIS platforms is a plus

Skills Competencies

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong verbal and written communication skills
• Ability to de-escalate and resolve issues independently
• Analytical thinking and attention to detail
• Strong interpersonal and customer service orientation
• Time management and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Adaptability to changing systems and processes
• Active listening and problem-solving skills
• Ability to work independently and meet critical timelines

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.