Beeline VMS Support Analyst

Randstad Enterprise; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Randstad Enterprise is seeking an experienced VMS Support Analyst with expert Beeline VMS administration skills to manage end-to-end support operations for Beeline users. You will triage, troubleshoot, and resolve Tier-1 and Tier-2 tickets, while optimizing configurations and ensuring platform stability in a fast-paced environment.

You will collaborate with cross-functional teams, monitor data integrity, and develop SOPs to reduce recurring issues.

Qualifications

• 4+ years hands-on Beeline VMS Administration and platform support.
• Beeline configuration, workflow management, rate card structures, and ticket resolution processes.
• Proven self-starter who can operate independently, prioritise workload and deliver results with minimal supervision.
• Strong analytical and troubleshooting skills for complex VMS configuration and functional issues.
• Clear, professional written and verbal communication for stakeholder management and client interactions.

Responsibilities

• Triage, investigate, and resolve high-volume Tier-1 and Tier-2 tickets within SLAs.
• Analyze root causes of recurring platform issues and build SOPs to streamline ticket resolution.
• Manage client-specific configuration updates, rate cards, custom fields, and workflow routing in Beeline.
• Collaborate with implementation and optimization teams to provide early operational insights during go-lives and updates.
• Deliver Tier-1 training, documentation, and operational guidelines to upskill internal teams.

Skills

Beeline VMS Administration

Ticket resolution

Workflow management

Troubleshooting

Tools

Beeline

SAP Fieldglass

Workday VNDLY

Job description

We are seeking an experienced and highly proactive VMS Support Analyst with deep

expertise in Beeline administration to manage end-to-end support operations for our

In this role, you will be the primary subject matter expert responsible for triaging,

troubleshooting, and resolving tier-1 and tier-2 VMS support tickets, optimizing platform

configurations, and ensuring seamless operations for internal teams and client

stakeholders. As a self-starter, you must be capable of driving resolutions

independently, operating with zero guidance, and maintaining platform stability in a

fast-paced operational environment.

Key Responsibilities

1. VMS Administration & Support Operations

• Serve as the core System Administrator for the Beeline VMS platform, managing operational workflows, system configurations, user access, and security permissions.
• Triage, investigate, and resolve high-volume support tickets, system issues, and functional queries from internal teams, suppliers, and clients within strict SLAs.
• Analyze root causes of recurring platform issues and build standardized operating procedures (SOPs) to streamline ticket resolution.
• Manage client-specific configuration updates, rate cards, custom field setups, and workflow routing rules within Beeline.

2. Process Optimization & Cross-Functional Collaboration

• Partner with implementation, testing, and optimization teams to provide early operational insights during new program go-lives and system updates.
• Monitor data integrity, integrations, and operational reporting across the VMS ecosystem to ensure system consistency.
• Deliver tier-1 training, documentation, and operational guidelines to upskill internal team members and reduce escalation dependencies.

Qualifications & Requirements

Mandatory Criteria

• Experience: 4+ years of hands-on experience in Beeline VMS Administration and platform support.
• Core Expertise: expert in Beeline configuration, workflow management, rate card structures, and ticket resolution processes.
• Proven track record as a self-starter who can operate independently, prioritize workload, and deliver results with minimal to zero supervision.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve complex VMS configuration and functional issues under pressure.
• Communication: Clear, professional written and verbal communication skills for stakeholder management and client interactions.

Preferred / Added Advantage

• Certifications: Official Beeline Certified Level 1 Or Level 2 Administrator strongly preferred.
• Multi-VMS Experience: Working knowledge or hands-on experience with other leading VMS platforms, specifically SAP Fieldglass or Workday VNDLY.