Vector vCDM Support Engineer

Birlasoft; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Birlasoft in Bengaluru, Karnataka, India seeks a seasoned Vector vCDM support professional with 4-6 years of experience to ensure stable operations and timely incident resolution. You will interface with business users, infrastructure, and packaging teams to manage administration, licensing, upgrades, and deployments.

The role emphasizes SLA adherence, incident and problem management, and coordination of packaging and rollout activities, with a focus on automation, security, and smooth

Qualifications

• Experience with Vector vCDM administration and user licensing
• Strong scripting or automation capability (PowerShell preferred)
• Familiarity with incident, problem, and release management processes
• Experience with software deployment/packaging and client installations
• Ability to coordinate with product support and packaging teams

Responsibilities

• Provide day-to-day support for Vector vCDM application.
• Analyze and resolve incidents, service requests, and problem tickets.
• Monitor application health and ensure SLA compliance.
• Coordinate with Vector product support for complex issues.
• Perform root cause analysis and document resolutions.
• Manage user accounts, roles, and permissions.
• Support Vector vCDM licensing activities and license utilization.
• Coordinate software packaging and deployment activities.
• Coordinate release qualification and user acceptance validation.
• Support vCDM upgrades and service pack deployments.

Skills

Vector vCDM Admin

Java/Rest API

Application Support

Incident & Problem Mgmt

Software Deployment & Packaging

User & License Management

PowerShell scripting

ITIL Processes

Release & Change Management

Automotive Toolchain knowledge

Job description

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Experience: 4-6 years

Role Purpose

Provide L1/L2/L3 support for the Vector vCDM application by ensuring stable operations, resolving incidents and service requests, supporting user administration, licensing, upgrades, packaging, rollouts, and maintaining system availability. The role acts as the primary interface between business users, infrastructure teams, packaging teams, and Vector support.

Key Responsibilities

Application Support

• Provide day-to-day support for Vector vCDM application.
• Analyze and resolve incidents, service requests, and problem tickets.
• Monitor application health and ensure SLA compliance.
• Coordinate with Vector product support for complex issues.
• Perform root cause analysis and document resolutions.

User & License Administration

• Manage user accounts, roles, and permissions.
• Support Vector vCDM licensing activities.
• Monitor license utilization and availability.
• Troubleshoot access-related issues.
• Support vCDM client installations.
• Assist package deployment and rollout activities.
• Coordinate software packaging and deployment teams.

Upgrade & Release Management

• Support vCDM upgrades and service pack deployments.
• Execute upgrade validation and pilot testing activities.
• Coordinate release qualification and user acceptance validation.
• Support production rollout activities.

Technical Skills (Mandatory)

• Vector vCDM User & Administration
• Java/ Rest API
• Application Support Processes
• Incident and Problem Management
• Software Deployment and Packaging
• User & License Management

Preferred

• PowerShell scripting
• ITIL Processes
• Release and Change Management
• Automotive Engineering Toolchain knowledge

Soft Skills

• Customer communication
• Analytical problem solving
• Team collaboration
• Process-oriented mindset
• Incident Resolution within SLA
• User Administration & License Management