Beauty Advisor

Clinikally (YC S22); Gurugram District; On-site; INR 167,000 - 234,000; Full time

Job summary

Clinikally Experience Center (CEC) is seeking a customer-focused retail specialist to assist walk-in customers with skincare and haircare solutions, provide product education, and help convert consultations into sales. You will coordinate with dermatologists as needed and maintain brand-aligned store visuals.

The role emphasizes a presentable appearance, strong communication, and a sales-minded approach in a fast-paced environment. Experience in beauty or clinic settings is preferred.

Qualifications

• 1-3 years in beauty, skincare, or retail sales (clinic/derma background a plus).
• Good understanding of skincare/haircare products and routines.
• Strong communication and interpersonal skills.
• Customer-first mindset with a sales-oriented approach.
• Presentable and well-groomed personality.
• Basic knowledge of billing systems and CRM tools is preferred.

Responsibilities

• Engage with walk-in customers to understand skincare/haircare concerns and recommend suitable products/services.
• Provide basic product education and guide customers on usage, routines, and benefits.
• Assist in converting consultations into product/service sales.
• Coordinate with in-house dermatologists/experts for customer consultations when required.
• Ensure excellent customer experience and handle queries or concerns effectively.
• Maintain store hygiene, visual merchandising, and product displays as per brand guidelines.
• Manage billing support and ensure accurate order processing.
• Track daily walk-ins, conversions, and sales performance.
• Support inventory management including stock checks and coordination for replenishment.
• Stay updated with product knowledge, new launches, and ongoing promotions.

Skills

Communication skills

Customer service

Sales orientation

Presentable appearance

Billing systems knowledge

Tools

CRM tools

Job description

Clinikally is a leading dermatology-first digital healthcare platform in India, built to make expert skin and hair care accessible, transparent, and personalized. We combine clinical expertise, technology, and curated products to deliver end-to-end dermatology solutions..

With a strong focus on evidence-based treatments and patient-centric care, Clinikally works with certified dermatologists and wellness experts to provide consultations, treatment plans and product recommendations rooted in science and trust.

Role Objective:

To deliver a personalized and seamless in-store experience by assisting customers with skincare and haircare solutions, driving conversions, and ensuring high customer satisfaction at the Clinikally Experience Center.

Key Responsibilities:

• Engage with walk-in customers to understand their skincare/haircare concerns and recommend suitable products/services
• Provide basic product education and guide customers on usage, routines, and benefits
• Assist in converting consultations into product/service sales
• Coordinate with in-house dermatologists/experts for customer consultations when required
• Ensure excellent customer experience and handle queries or concerns effectively
• Maintain store hygiene, visual merchandising, and product displays as per brand guidelines
• Manage billing support and ensure accurate order processing
• Track daily walk-ins, conversions, and sales performance
• Support inventory management including stock checks and coordination for replenishment
• Stay updated with product knowledge, new launches, and ongoing promotions

Requirements:

• 1-3 years of experience in beauty, skincare, or retail sales (clinic/derma background is a plus)
• Good understanding of skincare/haircare products and routines
• Strong communication and interpersonal skills
• Customer-first mindset with a sales-oriented approach
• Presentable and well-groomed personality
• Basic knowledge of billing systems and CRM tools is preferred

What We're Looking For:

• Someone who is passionate about skincare and customer experience
• Ability to build trust with customers and provide genuine recommendations
• High ownership and ability to work in a fast-paced environment

Clinikally Experience Center (CEC)