Degree or Diploma in Hotel Management, Culinary Arts, or Food Production.
Professional Experience
- Previous experience as a Barista, cashier, or in food and beverage service is an advantage.
- Basic knowledge of coffee preparation techniques and espresso machines.
- Strong customer service and communication skills.
Role Purpose
A Barista is responsible for preparing and serving high-quality coffee, tea, and other beverages while providing excellent customer service. The role involves maintaining a clean and organized workspace, handling customer orders, operating the point-of-sale (POS) system, and ensuring a welcoming café environment.
Key Responsibilities
- Prepare and serve coffee, espresso-based drinks, tea, and other beverages according to company recipes and quality standards.
- Greet customers, take orders accurately, and provide friendly, professional service.
- Operate the POS system and process cash, card, and digital payments.
- Maintain cleanliness and sanitation of the café, equipment, and workstations.
- Restock coffee beans, milk, syrups, cups, and other supplies as needed.
- Follow food safety, hygiene, and health regulations.
- Recommend menu items and upsell products when appropriate.
- Monitor inventory and report stock shortages to the supervisor.
- Handle customer concerns professionally and resolve issues promptly.
- Work effectively as part of a team in a fast-paced environment.
- Prepare and serve coffee, espresso-based beverages, tea, smoothies, and other drinks according to company recipes and quality standards.
- Greet guests, take beverage orders, and provide friendly and efficient customer service.
- Operate coffee machines, grinders, blenders, and other café equipment safely.
- Process customer payments accurately using the POS system.
- Maintain cleanliness and sanitation of the coffee station, dining area, and equipment.
- Follow food safety, hygiene, and health regulations at all times.
Key Relationships
- Recommend beverages, pastries, and menu items to enhance the guest experience.
- Assist with inventory control and report stock shortages to the supervisor.
- Work collaboratively with kitchen and restaurant staff to ensure efficient service.
- Handle customer feedback and resolve concerns professionally.
Please Note: Job description is only a general guideline and will change depending on the organizational requirement.