Banking Operations Associate

SkillLabs; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

SkillLabs is seeking detail-oriented professionals to join our banking operations team. The role focuses on handling banking processes, maintaining records, verifying customer information, processing transactions, and resolving operational queries promptly.

The candidate will follow SOPs and compliance guidelines, maintain data quality, and coordinate with internal teams to address issues and queries in a professional manner.

Qualifications

• Excellent verbal and written communication.
• Strong attention to detail and accuracy.
• Basic computer skills and MS Office proficiency.
• Strong analytical and problem-solving abilities.
• Ability to work in a process-driven environment.
• Customer-service orientation.
• Willingness to work in rotational shifts, if required.

Responsibilities

• Handle day-to-day banking and operational activities.
• Process and verify customer/account-related information.
• Maintain accurate records and ensure data quality.
• Follow defined banking processes, SOPs and compliance guidelines.
• Coordinate with internal teams for issue resolution.
• Handle customer or process-related queries professionally.
• Ensure accuracy, confidentiality and timely completion of assigned tasks.

Skills

Communication

Attention to detail

Analytical thinking

Problem solving

Customer service

Rotational shifts

Tools

MS Office

Job description

We are looking for detail-oriented and customer-focused candidates to join our banking operations team. The role involves handling banking processes, maintaining accurate records, verifying customer information, processing transactions, and ensuring timely resolution of operational queries.

Key Responsibilities

• Handle day-to-day banking and operational activities.
• Process and verify customer/account-related information.
• Maintain accurate records and ensure data quality.
• Follow defined banking processes, SOPs and compliance guidelines.
• Coordinate with internal teams for issue resolution.
• Handle customer or process-related queries professionally.
• Ensure accuracy, confidentiality and timely completion of assigned tasks.

Required Skills

• Good verbal and written communication.
• Strong attention to detail and accuracy.
• Basic computer and MS Office skills.
• Good analytical and problem-solving abilities.
• Ability to work in a process-driven environment.
• Customer-service orientation.
• Willingness to work in rotational shifts, if required.