Process Executive

Aithent; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Aithent is seeking Operations Agents in India to support day-to-day US banking and credit union operations from Gurugram. The role requires strong communication, attention to detail, and basic banking knowledge to follow SOPs and meet SLAs.

The ideal candidate will have 0–1 year experience, good Excel skills, and the ability to work in a 24/7 environment with rotational shifts. team collaboration and pressure management are essential for success.

Qualifications

• Fresher / 01 year experience preferred.
• Excellent verbal and written communication skills.
• Strong comprehension and professional communication skills.
• Good attention to detail and ability to follow SOPs/process guidelines.
• Basic knowledge of MS Excel and computer applications.
• Good analytical and problem-solving skills.
• Willingness to work in a 247 environment with rotational shifts and week-offs.
• Ability to meet process SLAs and work effectively under pressure.
• Strong team player with a positive learning attitude.

Responsibilities

• Support day-to-day US banking operations.
• Follow defined processes and meet SLAs.
• Work in a 247 environment with rotational shifts.
• Collaborate with team to ensure accuracy.

Skills

Communication skills

Clear communication

Attention to detail

Excel basics

Analytical thinking

Problem solving

Shift flexibility

SLA adherence

Tools

MS Excel

Job description

Role & responsibilities

Role Overview

We are looking for detail-oriented Operations Agents to support day-to-day US banking and credit union operations.

The ideal candidate should have good communication skills, attention to detail, basic banking knowledge, and the ability to follow defined processes and meet SLAs.

Preferred candidate profile:

• Fresher / 01 year experience preferred.
• Excellent verbal and written communication skills.
• Strong comprehension and professional communication skills.
• Good attention to detail and ability to follow SOPs/process guidelines.
• Basic knowledge of MS Excel and computer applications.
• Good analytical and problem-solving skills.
• Willingness to work in a 247 environment with rotational shifts and week-offs.
• Ability to meet process SLAs and work effectively under pressure.
• Strong team player with a positive learning attitude.