Backend Executive

Force Tech Security; New Delhi; Presencial; INR 279 000 - 391 000; Tempo integral

Resumo da oferta

Force Tech Security is seeking a data entry assistant to support backend operations at Amar Colony, Lajpat Nagar IV, New Delhi. You will handle data processing from emails/WhatsApp, generate MIS reports, and maintain the master data sheet for training status and dispatch details. Strong MS Office skills and English communication are essential.

Email ethics are mandatory. The role requires collaboration with the backend team, attention to detail, and timely follow-ups with trainers.

Qualificações

• Candidate must be computer savvy with MS Office.
• Good written English communication.
• Email ethics are mandatory.

Responsabilidades

• Data processing/entry from emails/WhatsApp from the Safety Trainers.
• Prepare MIS and other reports.
• Scan certificates/ID cards and paste holograms in the software.
• Maintain Master Data Sheet with training status and dispatch details.
• Follow up with trainers for timely submission of documents (hard copies).
• Prepare and issue duplicate/corrected certificates & IDs and file forms.

Conhecimentos

MS Office proficiency

Written English

Communication skills

Descrição da oferta de emprego

DESIRED CANDIDATE PROFILE:

Candidate with being computer savvy, specially MS Office. Good communication skills- written proficiency in English & email ethics are mandatory.

Candidate would work collaboratively with backend team and will be reporting to The Manager. Position is at Amar Colony, Lajpat Nagar IV, New Delhi, nearest metro station- Kailash Colony.

Role & responsibilities:

• Data processing / entries in the Software, which received through E-mail / WhatsApp from the Safety Trainers.
• Preparation / generation of MIS and other REPORTS.
• Scanning of Certificates / ID Cards and pasting of Holograms to update & record the details in the Software.
• Updating & maintaining of Master Data Sheet with details of all training status, certificates dispatch details etc.
• Follow-up from the trainers, for timely submission of training documents (Hard copies)
• To prepare and issue duplicate or corrected certificates & ID cards & maintaining different Forms & to file them properly.
• Maintaining of courier record on daily basis & mailing tracker details to the respective clients.
• Liaise with the concerned person / department regarding customer queries and complaints.
• Take customer information and update it in the database as required.
• Explain products and service features to clients & pass on leads to the concerned team, if applicable.
• Update customer information such as change of address and phone number when requested to do so.
• Follow-up calls with emails if required.

Preferred candidate profile:

• Keen to learn new skills and processes. Ability for adapting to corporate culture, teamwork capabilities, as required in competitive service industry.
• Able to work as part of a team and achieve team goals and targets
• Good listening skills, with high levels of attention to detail