Backend Executive

Mployee.me; Delhi; In loco; INR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Mployee.me in New Delhi is seeking a data-entry oriented candidate for on-site work at Amar Colony, Lajpat Nagar IV. The role involves data processing from emails/WhatsApp, creating MIS reports, and updating certificates and IDs in the software.

Candidates should be proficient in MS Office and English, with good communication, teamwork, and attention to detail. You will collaborate with the backend team and assist in client data updates and document processing.

Competenze

• Data processing / entries in the software from Email / WhatsApp inputs.
• Preparation / generation of MIS and other reports.
• Scanning of certificates / ID cards and updating records in the system.
• Updating & maintaining master data sheet with training status and dispatch details.
• Follow-up from trainers for timely submission of documents (hard copies).
• Issue of duplicate or corrected certificates / ID cards; filing forms properly.
• Maintaining courier records and emailing trackers to clients.
• Liaise with the concerned person/department for customer queries and complaints.
• Capture customer information and update it in the database as required.
• Explain products and service features to clients and pass leads to the relevant team.
• Update customer details like address and phone number when requested.
• Follow-up calls with emails if required.

Mansioni

• Data processing / entries from emails/WhatsApp to the software.
• Prepare and generate MIS and reports.
• Update and maintain master data with training/certificates status.

Conoscenze

MS Office

Written English

Communication

Descrizione del lavoro

DESIRED CANDIDATE PROFILE:

Candidate with being computer savvy, specially MS Office. Good communication skills- written proficiency in English & email ethics are mandatory.

Candidate would work collaboratively with backend team and will be reporting to The Manager. Position is at Amar Colony, Lajpat Nagar IV, New Delhi, nearest metro station- Kailash Colony.

Role & responsibilities:

• Data processing / entries in the Software, which received through E-mail / WhatsApp from the Safety Trainers.
• Preparation / generation of MIS and other REPORTS.
• Scanning of Certificates / ID Cards and pasting of Holograms to update & record the details in the Software.
• Updating & maintaining of Master Data Sheet with details of all training status, certificates dispatch details etc.
• Follow-up from the trainers, for timely submission of training documents (Hard copies)
• To prepare and issue duplicate or corrected certificates & ID cards & maintaining different Forms & to file them properly.
• Maintaining of courier record on daily basis & mailing tracker details to the respective clients.
• Liaise with the concerned person / department regarding customer queries and complaints.
• Take customer information and update it in the database as required.
• Explain products and service features to clients & pass on leads to the concerned team, if applicable.
• Update customer information such as change of address and phone number when requested to do so.
• Follow-up calls with emails if required.

Preferred candidate profile:

• Keen to learn new skills and processes. Ability for adapting to corporate culture, teamwork capabilities, as required in competitive service industry.
• Able to work as part of a team and achieve team goals and targets
• Good listening skills, with high levels of attention to detail