Customer Support Professional

Blue Ocean Academy; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Blue Ocean Academy is seeking a Customer Support & Operations Executive to manage corporate client relationships and training coordination from our Uttar Pradesh, India location. The role focuses on proactive client servicing, coordinating multiple training programs, and ensuring high-quality participant experiences across online and in-person sessions.

You will act as the liaison between clients, trainers, and internal teams, maintaining clear communications, scheduling, and timely delivery of

Qualifications

• Minimum of 2 years of experience in corporate client servicing, customer relationship management, training coordination, or a similar client-facing role.

Responsibilities

• Build and maintain strong relationships with corporate clients and trainers.
• Serve as primary point of contact for corporate clients and internal stakeholders.
• Coordinate and manage corporate training programs end-to-end.
• Manage participant coordination for online certification programs and training initiatives.
• Coordinate trainer allocation, session scheduling, and calendar management.
• Monitor training quality and participant experience, addressing concerns promptly.
• Conduct post-training follow-ups to gather feedback and measure effectiveness.
• Coordinate and support face-to-face retail training batches and ensure smooth execution.

Skills

Client servicing

CRM

Training coordination

Communication

Relationship management

Tools

MS Office

Calendar management

CRM systems

Job description

Job Opening

Customer Support & Operations Executive - Full time

Location: Uttar Pradesh, India

Responsibilities

• Build and maintain strong, long-term relationships with corporate clients through regular communication, proactive support, and effective account coordination.
• Serve as the primary point of contact for corporate clients, trainers, and internal stakeholders, ensuring clear communication and alignment on training objectives, expectations, and timelines.
• Coordinate and manage corporate training programs end-to-end, including planning, scheduling, participant coordination, and execution across multiple clients.
• Manage participant coordination for online certification programs and corporate training initiatives, ensuring timely communication and a seamless learning experience.
• Coordinate trainer allocation, session scheduling, and calendar management to ensure optimal resource utilization and smooth program delivery.
• Monitor training quality and participant experience, proactively addressing concerns and ensuring consistent service standards.
• Conduct post-training follow-ups with corporate clients and participants to gather feedback, evaluate training effectiveness, and identify opportunities for continuous improvement.
• Coordinate and provide operational support for face-to-face retail training batches, ensuring effective scheduling, participant communication, and smooth execution.
• Maintain and regularly update the internal trainer calendar, ensuring accurate scheduling, trainer availability, and coordination across training programs.
• Collaborate with internal departments to resolve operational challenges, streamline coordination, and ensure the timely delivery of training programs.

Requirements

• Minimum of 2 years of experience in corporate client servicing, customer relationship management, training coordination, or a similar client-facing role.
• Strong verbal and written communication skills, with the ability to interact professionally with corporate clients, trainers, participants, and internal stakeholders.
• Proven ability to build and maintain client relationships while delivering a high standard of customer service.
• Experience coordinating training programs, managing schedules, and handling multiple clients or projects simultaneously.
• Strong organizational, planning, and time-management skills, with the ability to prioritize competing requirements and meet deadlines.
• Demonstrated ability to resolve client concerns, manage expectations, and address operational challenges proactively.
• Ability to coordinate effectively with cross-functional teams and manage stakeholder expectations throughout the training lifecycle.
• Proficiency in MS Office applications, calendar management, and CRM or other training management systems.
• Strong attention to detail and the ability to maintain accurate training records, participant information, and trainer schedules.
• A proactive, customer-focused approach with a commitment to training quality, client satisfaction, and continuous service improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.