Back Support Executive Fire Door & Acoustic Door Division

M/S Envirotech Systems Limited; Sector 10; On-site; INR 420,000 - 600,000; Full time

Job summary

M/S Envirotech Systems Limited is seeking a Sales Support & Technical Coordination role in India to prepare quotations, PI and commercial offers, coordinate with customers for enquiries and approvals, and track orders through production to dispatch.

The role also covers documentation, project coordination across Production, Procurement, QA/QC and Installation teams, and MIS reporting, with a focus on accuracy, follow-up, and strong communication skills.

Qualifications

• Graduate / Diploma / B.Tech (Mechanical/Civil/Production preferred).
• Excellent communication skills and strong follow-up abilities.
• Good documentation and record-keeping skills.
• Customer handling and problem-solving capabilities.
• Time management and multitasking with attention to detail.

Responsibilities

• Prepare quotations, Proforma Invoices (PI), and commercial offers.
• Coordinate with customers for enquiries, approvals, and order confirmations.
• Follow up on pending quotations and purchase orders.
• Maintain customer records and enquiry status.
• Coordinate preparation and submission of shop drawings.
• Follow up with clients and consultants for drawing approvals.
• Coordinate with the design team for revisions and updates.
• Maintain drawing revision records.
• Generate Sales Orders and coordinate with production.
• Verify specifications, quantities, hardware schedules, and finishes.
• Monitor order status from production to dispatch.
• Coordinate dispatch schedules with logistics and site teams.
• Maintain BOQs, Purchase Orders, Work Orders, Test Certificates, Product Catalogues, Technical Data Sheets, and Warranty Documents.
• Prepare compliance documents required by clients.
• Organize project files and maintain document control.
• Coordinate with Production, Procurement, QA/QC, and Installation teams.
• Track project progress and update customers.
• Arrange inspection schedules and coordinate third-party inspections when required.
• Maintain installation and handover records.
• Coordinate with the Accounts team for invoice submission.
• Follow up with customers for outstanding payments.
• Maintain debtor status and payment trackers.
• Prepare daily, weekly, and monthly MIS reports.
• Update enquiry, order, dispatch, and payment trackers.
• Maintain CRM and project status reports.

Skills

Excellent communication skills

Strong follow-up and coordination

Good documentation and record keeping

Customer handling and problem-solving

Time management and multitasking

Attention to detail

Education

Graduate / Diploma / B.Tech (Mechanical/Civil/Production preferred)

Tools

Excel

Word

PowerPoint

Outlook

AutoCAD

ERP/SAP

Job description

Sales Support

• Prepare quotations, Proforma Invoices (PI), and commercial offers.
• Coordinate with customers for enquiries, approvals, and order confirmations.
• Follow up on pending quotations and purchase orders.
• Maintain customer records and enquiry status.

Technical Coordination

• Coordinate preparation and submission of shop drawings.
• Follow up with clients and consultants for drawing approvals.
• Coordinate with the design team for revisions and updates.
• Maintain drawing revision records.

Order Processing

• Generate Sales Orders and coordinate with production.
• Verify specifications, quantities, hardware schedules, and finishes.
• Monitor order status from production to dispatch.
• Coordinate dispatch schedules with logistics and site teams.

Documentation

• Maintain BOQs, Purchase Orders, Work Orders, Test Certificates, Product Catalogues, Technical Data Sheets, and Warranty Documents.
• Prepare compliance documents required by clients.
• Organize project files and maintain document control.

Project Coordination

• Coordinate with Production, Procurement, QA/QC, and Installation teams.
• Track project progress and update customers.
• Arrange inspection schedules and coordinate third-party inspections when required.
• Maintain installation and handover records.

Payment Follow-up

• Coordinate with the Accounts team for invoice submission.
• Follow up with customers for outstanding payments.
• Maintain debtor status and payment trackers.

MIS & Reporting

• Prepare daily, weekly, and monthly MIS reports.
• Update enquiry, order, dispatch, and payment trackers.
• Maintain CRM and project status reports.

Technical Knowledge Required

• Fire Rated Doors (Steel & Wooden)
• Acoustic Doors
• Fire Rated Glass & Glazed Partitions
• Door Hardware (Dormakaba, ASSA ABLOY, Hafele, Yale, Geze, etc.)
• Fire Ratings (30/60/90/120 Minutes)
• IS 3614, BS 476, EN Standards (preferred)
• AutoCAD drawing coordination (basic understanding)
• BOQ and tender documentation

Software Skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Outlook
• AutoCAD (Basic knowledge preferred)
• ERP/SAP (Preferred)

Educational Qualification

• Graduate / Diploma / B.Tech (Mechanical/Civil/Production preferred).

Skills Required

• Excellent communication skills
• Strong follow-up and coordination ability
• Good documentation and record-keeping skills
• Customer handling and problem-solving
• Time management and multitasking
• Attention to detail

Key Performance Indicators (KPIs)

• Timely submission of quotations and shop drawings
• Order processing accuracy
• Drawing approval turnaround time
• Dispatch coordination efficiency
• Payment follow-up and collection support
• Customer response time
• Documentation accuracy
• Project status reporting