Back-office Sales Assistant

Aeons Global Packaging; Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Aeons Global Packaging in Mumbai is seeking a proactive Sales Support Executive to manage quotes, proposals, and sample dispatch notes while handling customer enquiries via email, phone, and portals.

You will coordinate with clients, field sales, warehouse, and logistics to ensure smooth order processing and timely dispatch, maintain databases, generate MIS reports, and support the sales team with catalogues and rate lists.

Responsibilities

• Prepare formal quotations, Proforma invoices, product proposals, and sample dispatch notes.
• Handle incoming customer enquiries via email, phone, and online portals, routing leads appropriately.
• Coordinate between clients, field sales executives, warehouse, and logistics to ensure smooth order processing and timely dispatch.
• Track order fulfilment, update customers on dispatch/delivery timelines, and resolve shipment queries.
• Maintain and update client databases, sales trackers, order records, and inventory availability sheets in MS Excel.
• Follow up systematically with clients on pending quotations, sample feedback, and payment collections.
• Assist in preparing product catalogues, digital presentations, and rate lists for the sales team.
• Prepare weekly and monthly sales MIS reports and order status updates for management review.

Job description

Key Responsibilities

• Prepare formal quotations, Proforma invoices, product proposals, and sample dispatch notes.
• Handle incoming customer enquiries via email, phone, and online portals, routing leads appropriately.
• Coordinate between clients, field sales executives, warehouse, and logistics to ensure smooth order processing and timely dispatch.
• Track order fulfilment, update customers on dispatch/delivery timelines, and resolve shipment queries.
• Maintain and update client databases, sales trackers, order records, and inventory availability sheets in MS Excel.
• Follow up systematically with clients on pending quotations, sample feedback, and payment collections.
• Assist in preparing product catalogues, digital presentations, and rate lists for the sales team.
• Prepare weekly and monthly sales MIS reports and order status updates for management review.