Back Office Executive

Laverne Fintech; Vadodara; Presencial; INR 254 000 - 304 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Provident Fund (PF)

Punctuality Bonus

Petrol Allowance

Resumo da oferta

Laverne Fintech in Vadodara is hiring a Back Office Executive to support Australian insurance claims processing. You will manage documentation, update records, track progress, and coordinate with insurers and clients to ensure accurate, timely processing.

The role requires 1-3 years in back-office or claims processing, strong MS Office skills, and excellent English communication. The position offers PF, punctuality bonus, and petrol allowance.

Qualificações

• 1-3 years in back-office, insurance claims processing, or administration.
• Basic understanding of insurance claims procedures and documentation.
• Experience with Australian claims is an advantage.
• Strong English written and verbal communication.
• Proficient with Microsoft Office applications.

Responsabilidades

• Process and manage insurance claims documentation accurately and efficiently.
• Review claim forms and supporting documents for completeness and accuracy.
• Register claims, update details, and maintain internal records.
• Track claim status and follow up with insurers, clients, and teams.
• Coordinate with stakeholders to resolve documentation gaps.
• Assist with claims assessment support through documentation verification.
• Monitor pending claims and ensure timely follow-ups and processing.
• Maintain claims trackers, databases, and management reports.
• Identify discrepancies and escalate complex issues.
• Ensure confidentiality and compliance with Australian insurance requirements.

Conhecimentos

Attention to detail

Organisational skills

English communication

Microsoft Office

Multi-tasking

Ferramentas

Excel

Word

Outlook

Descrição da oferta de emprego

Position Summary

We are looking for a detail-oriented and organised Back Office Executive to support insurance claims processing for our Australian clients. The role involves managing claims documentation, updating records, tracking claim progress, coordinating with insurers, and ensuring the timely and accurate processing of claims in accordance with company procedures and applicable insurance requirements.

Key Responsibilities

• Process and manage insurance claims documentation accurately and efficiently.
• Review claim forms and supporting documents for completeness and accuracy.
• Register claims, update claim details, and maintain accurate records in internal systems.
• Track claim status and follow up with insurers, clients, and internal teams regarding pending claims.
• Coordinate with relevant stakeholders to resolve documentation gaps and claim-related queries.
• Assist with claims assessment support by organising and verifying required documentation.
• Monitor pending claims and ensure timely follow-ups and processing.
• Maintain claims trackers, databases, and reports for management review.
• Identify discrepancies and elevate complex claim-related issues to the appropriate team.
• Ensure confidentiality of customer information and compliance with company procedures and applicable Australian insurance requirements.

Qualifications & Skills

• 1-3 years of experience in back-office operations, insurance claims processing, or insurance administration.
• Basic understanding of insurance claims procedures and documentation.
• Experience with Australian insurance claims will be an advantage.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Good written and verbal English communication skills.
• Strong attention to detail, accuracy, and organisational skills.
• Ability to manage multiple claims and meet deadlines.
• Good coordination, problem-solving, and follow-up skills.
• Willingness to learn insurance systems and claims processing procedures.

Job Timing

• Shift: Early morning shift aligned with Australian business hours.
• Working Hours: 5:00 AM to 2:00 PM IST.

Compensation & Benefits

• Salary Range: Upto Rs. 25,000 In Hand (depending on experience and skills)
• Provident Fund (PF).
• Punctuality Bonus.
• Petrol Allowance.

Ideal Candidate

The ideal candidate should have strong administrative and analytical skills, excellent attention to detail, and the ability to manage multiple tasks while ensuring accuracy and timely completion of daily operations. Candidates with experience in insurance operations, claims support, accounts processing, or compliance will be preferred.