Back Office Executive

JobTrade; Chandigarh; On-site; INR 250,000 - 400,000; Full time

Job summary

JobTrade in Chandigarh, India seeks a detail-oriented Quotation & Order Management assistant to prepare quotations, enter pricing details, and maintain accurate records for customer orders. You will support pricing, availability, and order dispatch coordination with sales, warehouse, and finance teams.

Ideal candidates have Graduate or Diploma qualifications, good MS Excel skills, and clear Hindi/English communication.

Qualifications

• Graduate or Diploma; 12th pass with relevant experience may apply.
• Good MS Excel skills and familiarity with billing/quotation software.
• Excellent numeric accuracy and attention to detail.
• Proficient in Hindi and English communication.
• Ability to coordinate with sales, warehouse, and finance teams.

Responsibilities

• Prepare and fill customer quotations accurately.
• Enter product descriptions, quantities, prices, discounts, and other commercial details.
• Verify quotation information before sharing with customers.
• Maintain records of quotations and customer orders.
• Follow up on pending quotations and order status.
• Assist customers and the sales team with pricing and availability.
• Maintain and update product price lists.
• Coordinate with store and warehouse teams for material dispatch.
• Provide information regarding product pricing and order status.
• Maintain records and assist back office tasks.

Skills

MS Excel

Email & WhatsApp

Billing software

Basic computer skills

Numerical accuracy

Attention to detail

Education

Graduate

Diploma

12th Pass with experience

Job description

Job Role

• Prepare and fill customer quotations accurately.
• Enter product descriptions, quantities, prices, discounts, and other commercial details.
• Verify quotation information to ensure accuracy before sharing with customers.
• Maintain proper records of quotations and customer orders.
• Follow up internally on pending quotations and order status.
• Assist customers and the sales team with product pricing and availability.
• Maintain and regularly update product price lists.
• Understand product codes, quantities, specifications, and pricing.
• Provide accurate product-related information to customers and sales staff.

Job Description

Quotation & Order Management

• Prepare and fill customer quotations accurately.
• Enter product descriptions, quantities, prices, discounts, and other commercial details.
• Verify quotation information to ensure accuracy before sharing with customers.
• Maintain proper records of quotations and customer orders.
• Follow up internally on pending quotations and order status.

Product & Pricing Support

• Assist customers and the sales team with product pricing and availability.
• Maintain and regularly update product price lists.
• Understand product codes, quantities, specifications, and pricing.
• Provide accurate product-related information to customers and sales staff.

Dispatch & Operations Coordination

• Coordinate with store and warehouse teams for material dispatch.
• Assist in preparing basic dispatch documents and order records.
• Follow up with internal teams regarding pending material dispatches.
• Ensure proper coordination between sales, warehouse, and operations teams.

Customer Communication

• Handle customer enquiries through phone, WhatsApp, and email when required.
• Provide information regarding product availability, pricing, quotations, and order status.
• Maintain professional communication with customers.
• Support the sales team in handling routine customer requirements.

Record Keeping & Back Office Support

• Maintain accurate records of quotations, orders, customers, and pricing.
• Update Excel sheets and other business records regularly.
• Provide administrative and documentation support to the sales team.
• Perform routine back-office tasks as assigned.

Industry / Products

• Electrical Switchgear
• Pumps
• Industrial Equipment

Required Skills

Computer Skills

• Good knowledge of MS Excel.
• Basic computer operation skills.
• Comfortable using email, WhatsApp, and billing/quotation software.

Communication & Coordination

• Basic communication skills in Hindi and English.
• Ability to coordinate effectively with customers, sales staff, and warehouse teams.

Other Skills

• Good numerical accuracy.
• Strong attention to detail.
• Ability to understand product codes, quantities, and pricing.
• Good record-keeping and organizational skills.

Preferred Industry Experience

• Electrical Switchgear
• Pumps
• Industrial Products
• Electrical Trading
• Hardware
• Building Materials
• Industrial Distribution

Educational Qualification

• Graduate
• Diploma
• 12th Pass candidates with relevant experience may also apply.