Customer Support Associate

CP360; Bengaluru; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

ContactPoint360 in Bengaluru, India, seeks motivated candidates to support a US Legal & Accident Insurance process. You will collect, review, and validate accident and insurance information for US law firms, ensuring accuracy and timely delivery of client requirements.

Key duties include verifying data from sources, maintaining records, and collaborating with team members to meet productivity and quality targets. Freshers welcome; 100% WFO with US night-shift hours (5:30 PM–2:30 AM).

Formación

• Excellent verbal and written English communication skills.
• Proficiency in MS Excel.
• Strong active listening and comprehension abilities.
• Good critical thinking and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.
• Positive attitude, strong work ethic, and willingness to learn.
• Ambitious and growth-oriented mindset with a focus on achieving performance standards.
• Team player with the ability to work collaboratively.
• Freshers are welcome to apply.
• International BPO experience will be an added advantage.
• Experience in US insurance, legal, claims, or backend operations is preferred but not mandatory.
• Immediate joiners preferred.

Responsabilidades

• Collect, verify, and document accident and insurance-related information from relevant sources.
• Support US law firms by gathering and processing case-related information accurately.
• Ensure adherence to client, process, and quality guidelines.
• Meet productivity, quality, and turnaround time expectations.
• Utilize critical thinking and analytical skills to identify data gaps and resolve issues.
• Maintain accurate records and provide timely updates on assigned cases.
• Collaborate effectively with team members and leadership to achieve operational goals.

Conocimientos

English communication

MS Excel

Active listening

Critical thinking

Problem solving

Attention to detail

Fast-paced environment

Team player

Learning agility

Accountability & ownership

Herramientas

MS Excel

Descripción del empleo

We are looking for motivated and detail-oriented individuals to support a US Legal & Accident Insurance process. The role involves collecting, reviewing, and validating accident and insurance-related information for US law firms while ensuring accuracy, quality, and timely delivery of client requirements.

Key Responsibilities:

Collect, verify, and document accident and insurance-related information from relevant sources.

Support US law firms by gathering and processing case-related information accurately.

Ensure adherence to client, process, and quality guidelines.

Meet productivity, quality, and turnaround time expectations.

Utilize critical thinking and analytical skills to identify data gaps and resolve issues.

Maintain accurate records and provide timely updates on assigned cases.

Collaborate effectively with team members and leadership to achieve operational goals.

Candidate Requirements:

Excellent verbal and written English communication skills.

Proficiency in MS Excel.

Strong active listening and comprehension abilities.

Good critical thinking and problem-solving skills.

Ability to work in a fast-paced, target-driven environment.

Positive attitude, strong work ethic, and willingness to learn.

Ambitious and growth-oriented mindset with a focus on achieving performance standards.

Team player with the ability to work collaboratively.

Freshers are welcome to apply.

International BPO experience will be an added advantage.

Experience in US insurance, legal, claims, or backend operations is preferred but not mandatory.

Immediate joiners preferred.

Work Schedule & Shift Requirements:

100% Work from Office (WFO) - 5 Days a Week.

US Shift Timings (5:30 PM to 2:30 AM).

Candidates should be comfortable working in a night-shift environment aligned with US business hours.

Communication Skills

Critical Thinking

Attention to Detail

Learning Agility

Accountability & Ownership

Performance & Results Orientation

Professionalism & Client Focus

Company Information

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.