US Insurance and Backend Analyst

CP360; Bengaluru; Presencial; INR 250.000 - 450.000; Jornada completa

Descripción de la vacante

CP360 in Bengaluru, India is seeking motivated individuals to support a US Legal & Accident Insurance process, collecting, reviewing, and validating accident- and insurance-related information for US law firms while ensuring accuracy and timely delivery of client requirements.

The role emphasizes excellent English communication, strong listening and problem-solving skills, and the ability to thrive in a fast-paced, target-driven environment.

Formación

• Excellent verbal and written English communication.
• Strong active listening and comprehension abilities.
• Good critical thinking and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.
• Positive attitude, strong work ethic, and willingness to learn.
• Freshers are welcome to apply.
• International BPO experience will be an added advantage.
• Experience in US insurance, legal, claims, or backend operations is preferred but not mandatory.

Responsabilidades

• Collect, verify, and document accident and insurance-related information from relevant sources.
• Support US law firms by gathering and processing case-related information accurately.
• Ensure adherence to client, process, and quality guidelines.
• Meet productivity, quality, and turnaround time expectations.
• Utilize critical thinking and analytical skills to identify data gaps and resolve issues.
• Maintain accurate records and provide timely updates on assigned cases.
• Collaborate effectively with team members and leadership to achieve operational goals.

Conocimientos

English communication

Active listening

Critical thinking

Problem solving

Team player

Willingness to learn

Freshers welcome

Descripción del empleo

Role Overview - We are looking for motivated and detail-oriented individuals to support a US Legal & Accident Insurance process. The role involves collecting, reviewing, and validating accident and insurance-related information for US law firms while ensuring accuracy, quality, and timely delivery of client requirements.

Key Responsibilities

Collect, verify, and document accident and insurance-related information from relevant sources.

Support US law firms by gathering and processing case-related information accurately.

Ensure adherence to client, process, and quality guidelines.

Meet productivity, quality, and turnaround time expectations.

Utilize critical thinking and analytical skills to identify data gaps and resolve issues.

Maintain accurate records and provide timely updates on assigned cases.

Collaborate effectively with team members and leadership to achieve operational goals.

Candidate Requirements

Excellent verbal and written English communication skills.

Strong active listening and comprehension abilities.

Good critical thinking and problem-solving skills.

Ability to work in a fast-paced, target-driven environment.

Positive attitude, strong work ethic, and willingness to learn.

Ambitious and growth-oriented mindset with a focus on achieving performance standards.

Team player with the ability to work collaboratively.

Freshers are welcome to apply.

International BPO experience will be an added advantage.

Experience in US insurance, legal, claims, or backend operations is preferred but not mandatory.

Immediate joiners preferred.

Work Schedule & Shift Requirements

100% Work from Office (WFO) - 5 Days a Week.

US Shift Timings (Night Shift).

Candidates should be comfortable working in a night-shift environment aligned with US business hours.

Company Information

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.