IKEA Food Co-worker

IKEA; Hyderabad; On-site; INR 350,000 - 650,000; Full time

Job summary

IKEA Hyderabad is looking for a passionate individual to join our Retail Food team. You will work in a high-volume, customer-facing environment, delivering excellent service and upholding IKEA's values.

You will act as a brand ambassador, ensure food safety standards, and contribute to a great in-store experience for customers and co-workers. As part of the department team, you will implement global and local standards, support commercial goals, and continuously seek feedback to improve

Qualifications

• Experience in a high-volume customer facing environment preferred.
• Strong communication and customer service skills.
• Self-reliant and able to work in a team or independently.
• Knowledge of IKEA concepts, brand, culture and values; food safety standards and local legislations.

Responsibilities

• Work in the department team to operate store operations and respond to customer feedback.
• Implement global and national compliance standards to ensure a safe environment.
• Act as a commercial business partner within the IKEA store.
• Contribute to realizing the IKEA Retail Food business with brand positioning and sustainability.
• Promote IKEA as a great place to work and improve customer experience.
• Apply retail foundations and sales steering tools to optimize commerciality.

Skills

Customer service

Teamwork

Communication skills

Planning

Analytical thinking

Organisational skills

Tools

Computer literacy

Job description

Who you are

As a person you are passionate about people, business, IKEA's purpose and continuously driving better performance.

You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

You should have experience in a high-volume customer facing environment preferred

• Experience in a high-volume business preferred
• Desire to provide an excellent customer experience
• Self-reliant and self-motivated with a proven ability to work as part of a team as well as independently
• Proven ability to maintain effective work behaviour in the face of setbacks or pressure

You should have knowledge of IKEA Concept, Brand, Culture & Values, IKEA Food Business solutions, IKEA compliance standards, IKEA Food safety standards, Local food legislations, Customer buying behaviour and Computer literacy.

You should be Sales driven and have a passion for food and peoples life at home. You should be excited by exceeding customer expectations, driven by leading business through people, inspired by a dynamic environment and change, motivated by leading the organisation in continuously improving performance.

You should have great communication skills, planning, analytical and organisational skills.

Your responsibilities

You will be responsible working in the department team operationally, act upon customer feedback,implementation the global and national compliance standards and contributing to the overall food competence in the store.

Additionally, you will be responsible for:

• Act as a commercial business partner within the IKEA business in the store.
• Be part of the department team in realising the IKEA Retail Food business, considering the IKEA brand position, strategies, legal compliance and people and planet positive in all IKEA touchpoints as well as promoting IKEA as a great place to work
• Contribute to implementing the global and national compliance standards to secure a safe environment for customers and co-workers
• Contributes to the IKEA brand position by acting as a brand ambassador for IKEA and IKEA Retail Food
• Contributes to securing the customer experience and exceeding customer expectations
• Applies the retail foundations and sales steering tools optimising commerciality
• Contributes to continuous improvement by seeking and acting upon customer feedback
• Act on own initiative and both give and take responsibility when taking actions
• Ensures own development through building competence and contribute to a high performing team
• Contributes to the implementation of the unit business plan and the IKEA Retail Food business plan and other action plans
• Contribute to the implementation of the global and national sustainability strategies

Together as a team

Thanks to us, customers, co-workers and people at home can have a better everyday life through food that is good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the "Swedish Food market". We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our, with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.