B2B Customer Support Executive

Redcliffe Labs; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

A healthcare company seeks a B2B Customer Support Executive in Gurugram to manage communication and coordination with business partners. The ideal candidate will have a Bachelor’s degree and 6 months to 1 year of experience in customer support, preferably in healthcare. Key responsibilities include handling inquiries, managing escalations, and ensuring data accuracy. Excellent communication, analytical skills, and proficiency in CRM systems are essential. This is an on-site role offering an opportunity to contribute to service excellence.

Qualifications

• 6 months - 1 year of experience in customer support, preferably within the healthcare or diagnostics sector.

Responsibilities

• Handle inbound and outbound communication with B2B partners.
• Provide accurate information regarding diagnostics services.
• Manage escalations and coordinate with relevant teams.
• Liaise with field operations team to monitor visit schedules.
• Accurately record and maintain booking IDs.

Skills

Excellent verbal and written communication skills

Strong analytical and problem-solving abilities

Proficiency in CRM systems

High level of organizational skills

Ability to work collaboratively

Education

Bachelor’s degree in any discipline

Tools

Excel

Job description

Job Title: B2B Customer Support Executive

Company: Redcliffe Labs

Location: Gurgaon Sec 39

Industry: Healthcare

Overview

The B2B Customer Support Executive will be responsible for managing communication and coordination with business partners to ensure seamless professional service experience. This role requires a high degree of accuracy, responsiveness, and collaboration across internal teams to uphold service quality and client satisfaction standards.

Key Responsibilities

• Handle inbound and outbound communication with B2B partners in a timely and professional manner.
• Provide accurate information and updates regarding diagnostics services, bookings, and report status. Address partner queries and concerns promptly to ensure efficient issue resolution.
• Manage escalations and coordinate with relevant teams to deliver effective solutions.
• Liaise with the field operations team and clients to monitor phlebotomy visit schedules and completion status. Coordinate with the laboratory team to resolve report-related discrepancies or delays.
• Accurately record and maintain booking IDs and other relevant information in the internal system.
• Ensure all partner-related data is updated, complete, and compliant with internal processes.
• Adhere to standard operating procedures (SOPs) and maintain a high level of process discipline.

Qualifications and Experience

• Education: Bachelor’s degree in any discipline

• Experience: 6 months - 1 year of experience in customer support, preferably within the healthcare or diagnostics sector.

Skills and Competencies

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM systems, Excel, and other business productivity tools.
• High level of organizational skills and attention to detail.
• Ability to work collaboratively with cross-functional teams in a fast-paced environment.