Customer Care Executive - Corporate Office

Dr. B. Lal Clinical Laboratory; Rajasthan; On-site; INR 250,000 - 450,000; Full time

Job summary

Dr B lal Clinical Laboratory is seeking a Customer Care Executive to join the Corporate Office. The role focuses on delivering exceptional customer service within the diagnostic industry, with emphasis on cross-selling and upselling to promote additional services.

You will handle calls, provide accurate service information, schedule appointments, and maintain CRM records to support continuous service improvement. Proficiency with MS Office and G Suite is expected.

Qualifications

• Proven experience in customer service, preferably in the healthcare or diagnostic industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to empathize with customers.
• Familiarity with CRM software and basic computer skills.
• Ability to work in a fast-paced environment and handle a high volume of calls.

Responsibilities

• Handle incoming calls from customers with professionalism and courtesy.
• Provide accurate information about our diagnostic services, pricing, and processes.
• Address customer inquiries, concerns, and complaints in a timely and efficient manner.
• Schedule appointments and assist customers with the registration process.
• Proactively reach out to customers for appointment reminders and follow-ups.
• Conduct customer satisfaction surveys to gather feedback and improve service quality.
• Promote new diagnostic services and special promotions to existing and potential customers.

Skills

MS Office

CRM software

Customer service

Communication

Tools

G Suite

Job description

Customer Care Executive - Corporate Office

1-4

Corporate Office

Full-Time

Customer Care Executive

Mission:

The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the position contributes to streamlined processes and valuable insights. The focus on cross-selling and upselling aims to exceed customer expectations, reinforcing our role as a trusted healthcare partner. Through documentation and reporting, the Customer Care Executive contributes to continuous improvement, supporting our mission to make a positive impact on healthcare with accurate and timely diagnostics.

Job Responsibility:-

Handle incoming calls from customers with professionalism and courtesy.

Provide accurate information about our diagnostic services, pricing, and processes.

Address customer inquiries, concerns, and complaints in a timely and efficient manner.

Schedule appointments and assist customers with the registration process.

Proactively reach out to customers for appointment reminders and follow-ups.

Conduct customer satisfaction surveys to gather feedback and improve service quality.

Promote new diagnostic services and special promotions to existing and potential customers.

Cross-selling and Upselling:

Identify opportunities for cross-selling additional diagnostic services.

Upsell premium packages and recommend relevant add-on services to enhance the customer experience.

Customer Relationship Management:

Build and maintain positive relationships with customers to enhance their overall experience.

Collaborate with other departments to ensure effective problem resolution and service delivery.

Documentation and Reporting:

Maintain accurate and detailed records of customer interactions in the CRM system.

Generate reports on customer feedback, common issues, and resolutions for continuous improvement.

Proficient in using MS Office (Word, Excel, Outlook) and G Suite.

Utilize technology tools effectively to streamline customer interactions and improve service efficiency.

Qualifications:

• Proven experience in customer service, preferably in the healthcare or diagnostic industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to empathize with customers.
• Problem-solving abilities and a proactive approach to addressing customer needs.
• Familiarity with CRM software and basic computer skills.
• Ability to work in a fast-paced environment and handle a high volume of calls.