Sr Consultant - Data And Analytics Advisory 4B

Genpact; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact in Hyderabad is seeking a Senior Consultant - Data and Analytics Advisory to lead operations within Digital Operations (Digital Marketing/Customer Service). You will drive process improvements, manage people metrics across multi-account geographies.

The role emphasizes end-to-end process optimization, stakeholder engagement, and data-driven decision making, collaborating with Operations, Training, WFM, and HR to raise service quality and efficiency.

Qualifications

• Minimum five years in a leadership role within customer service operations.
• Bachelor’s degree in business administration, management, or a related field.
• Experience in lean six sigma and transformation projects to improve quality and efficiency.
• Knowledge of data analytics and marketing platforms is advantageous.

Responsibilities

• Identify process gaps and optimize workflows to improve accuracy, turnover times and SLAs.
• Collaborate with Operations, Training, WFM, and HR to align priorities and act as SPOC for internal stakeholders.
• Provide data-backed insights and recommendations to leadership and drive reporting across accounts.
• Ensure timely contracting and billing while preventing revenue leakage and managing change requests.
• Lead continuous improvement programs (Lean/Six Sigma mindset preferred) and mentor teams.

Skills

Ad Trafficking

Campaign Management

Client Relations

Data Analytics

Digital Campaign Management

External Stakeholder Management

Marketing Campaign Management

Project Stakeholder Management

Stakeholder Management

Education

Bachelor in Business Administration

Bachelor in Computer Science

Bachelor in Statistics

Master in Data Science

Tools

Power BI

Job description

Sr. Consultant - Data and Analytics Advisory

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

As an Assistant Manager in Operations for Digital Operations (Digital Marketing/Customer Service), you will play a pivotal role in ensuring the seamless delivery of services to our clients. You will be driving process improvements, operational efficiencies and managing people metrics across multiple accounts spread across different geographies.

Responsibilities

Process Improvement & Optimization

• Identify process gaps, defect trends, and operational inefficiencies.
• Lead end-to-end process streamlining initiatives to improve accuracy, TAT, and SLAs.
• Partner with Operations to redesign workflows and eliminate recurring quality issues.
• Drive continuous improvement programs (Lean / Six Sigma mindset preferred).
• Regular meetings with site SPOCs and client POCs to reform process efficiency with ability to influence without direct authority.

Stakeholder & Cross-Functional Collaboration

• Work closely and proactively with Operations, Training, WFM, and HR etc.
• Act as the SPOC for internal stakeholders.
• Provide data-backed insights and recommendations to leadership.

Ops Delivery Management & Reporting

• Drive Amber (Response Rate, Mood Score etc.)
• Drive DQI (Compliance and DQI score)
• Manage Head Count Hygiene
• Drive Genome and Lean Trainings/Certifications

Compliance & Risk Management

• Ensure adherence to client guidelines, regulatory requirements, and internal SOPs.
• Identify risks early and implement mitigation plans.
• Support internal and external audits.

Contracting and Billing

• Ensure Timely billing
• Ensure there is no revenue leakage
• Review existing contracts whenever there is a change in the business process and own Change Requests

Qualifications we seek in you!

• Lead and Manage: Oversee the day-to-day operations of the assigned accounts, ensuring high-quality service delivery and adherence to client expectations.
• Strategic Planning: Develop and implement strategies to enhance service delivery, improve client satisfaction, and optimize operational processes.
• Performance Monitoring: Track key performance indicators (KPIs) and metrics to assess account performance and identify areas for improvement.
• Stakeholder Engagement: Build strong relationships with stakeholders, understanding their needs and ensuring that delivery meets or exceeds expectations.
• Team Development: Mentor and develop team members, fostering a culture of continuous learning and professional growth.
• LDT: Experience in lean six sigma and transformation projects on improving quality and improving operational efficiency

Minimum Qualifications

• Experience: Minimum of five years in a leadership role within customer service operations, preferably in a BPO or similar environment.
• Education: Bachelor’s degree in business administration, management, or a related field.

Preferred Qualifications / Skills

• Knowledge on data analytics and POWER BI
• Digital Marketing Platforms
• Technical knowledge of computer hardware products
• Understanding of Billing methodologies

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Alteryx Designer Advanced Certification - Alteryx AcademyAlteryx Academy, Alteryx Designer Core Certification - Alteryx AcademyAlteryx Academy

Required Skills

Ad Trafficking, Campaign Management, Client Relations, Data Analytics, Digital Campaign Management, External Stakeholder Management, Marketing Campaign Management, Project Stakeholder Management, Stakeholder Management

Language

English

Language Proficiency

Intermediate - B1

Remote Type

Office

Work Shift

Night Job (India)

Master Skill List

Data and Analytics Advisory

Job Type

Regular

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.