AVP-Program Manager

Diageo; Gurugram District; In loco; INR 2.500.000 - 5.000.000; Tempo pieno

Descrizione del lavoro

Diageo is seeking a Project Manager for the Customer Operations Transformation (COT) programme. You will drive cross-functional change across Customer Operations, Order-to-Cash, Supply Chain, Commercial, Finance, and Data Technology, delivering complex initiatives with measurable benefits.

You will own initiation through delivery, ensure alignment to scope, timeline and budget, and lead governance, KPI reporting, and risk management.

Competenze

• Bachelor's degree or equivalent in a related field.
• Professional Project Management qualification (PMP/PgMP) preferred.
• Lean / Six Sigma certification preferred.
• 12+ years of experience in Project Management, Programme Management or Business Transformation.

Mansioni

• Drive cross-functional change across Customer Operations, Order-to-Cash, Supply Chain, Commercial, Finance, Data Technology, Regions Markets and Service Delivery.
• Deliver complex, cross-functional programmes with measurable benefits.
• Establish and operate governance, including reporting and dashboards.

Conoscenze

PMO governance

Stakeholder management

Agile / Hybrid

Cross-functional leadership

Risk & RAID management

Formazione

Bachelor's degree or equivalent

Project Management certification (PMP/PgMP)

Lean / Six Sigma certification

12+ years of experience in PM/Transformation

Strumenti

JIRA

MS Project

Power BI

Descrizione del lavoro

Job Summary

The Customer Operations Transformation (COT) programme is a strategic initiative to simplify and standardise Customer Operations, enhance customer experience, and enable data-driven decision-making through digital capabilities and automation. The programme spans five strategic workstreams: OTIF, Joint Value Creation, Zero Touch Zero Delay, Zero Exceptions, and One Day Query Resolution. The Project Manager is part of the COT programme team, working across Customer Operations, Order-to-Cash, Supply Chain, Commercial, Finance, Data Technology, Regions Markets, Service Delivery teams and Third-party partners to deliver complex, cross-functional change and measurable transformation outcomes.

Role Overview

The Project Manager is responsible for driving COT projects from initiation through successful delivery, ensuring alignment to programme objectives, scope, timeline, budget, quality and benefits. The role combines strong PMO and project delivery discipline with data-driven performance management, enabling leadership to make informed decisions through clear KPIs, dashboards, reporting and insights. The role works closely with business and technology stakeholders to translate priorities into executable plans, manage dependencies and risks, maintain effective governance, and accelerate delivery through Agile and hybrid ways of working.

Top Accountabilities

• Stakeholder Team Coordination: Partner with Customer Operations, O2C, Supply Chain, Commercial, Finance, Data Technology, Regions Markets, Service Delivery and third-party partners to align priorities, activities and outcomes.
• Programme Planning Delivery: Develop and maintain integrated programme/project plans, resource plans, budgets, delivery roadmaps and milestones, ensuring delivery remains aligned to agreed scope, timelines and priorities.
• PMO Governance: Establish and operate effective programme governance, including governance forums, decision and action tracking, escalation management and executive reporting.
• RAID Management: Maintain and actively manage the programme RAID log covering Risks, Actions, Issues and Dependencies, ensuring clear ownership, mitigation, due dates and escalation.
• Dependency Management: Identify, track and resolve cross-squad, workstream, market, business, data and technology dependencies to support integrated delivery and protect timelines.
• Value Benefits Tracking: Support the definition and tracking of business outcomes, KPIs, benefits and measurable value delivered through COT initiatives.
• Agile Ways of Working Continuous Improvement: Drive effective Agile ways of working and identify opportunities to improve delivery processes, governance, reporting, team effectiveness and programme execution.
• Problem Solving Delivery Support: Apply structured problem solving, critical thinking and stakeholder influencing to resolve challenges, support decisions, manage escalations and maintain delivery momentum.

Key Competencies

• Technical: Extensive project planning and execution skills across complex change and transformation programmes/projects.
• Experience using Agile, Waterfall and hybrid project/change management methodologies.
• Strong PMO, governance, RAID, dependency, financial and benefits management capability.
• Ability to structure and communicate complex information through plans, dashboards, scorecards and executive reporting.
• Strong understanding of transformation delivery and programme lifecycle management.
• Proficiency in JIRA, Azure DevOps, MS Project or similar project management tools, PowerPoint, Excel and other MS Office applications.
• Understanding of Order-to-Cash and Customer Operations processes; broader Finance/Supply Chain knowledge is advantageous.
• Understanding of Lean / Six Sigma and continuous improvement.
• Behavioural / Leadership: Excellent communication, documentation and presentation skills.
• Strong stakeholder management with a global mindset, including influencing, challenging and decision-making ability.
• Strong negotiation, collaboration and conflict-resolution skills.
• Self-driven, structured and outcome focused, with the ability to motivate cross-functional teams towards common goals.

Education and Qualifications

• Minimum Bachelor's degree or equivalent.
• Professional Project Management qualification preferred.
• Lean / Six Sigma certification preferred.
• 12+ years of experience in Project Management, Programme Management, PMO, Business Transformation or a related area.
• Proven experience supporting or managing complex, cross-functional transformation programmes/projects using Agile, Waterfall or hybrid delivery methodologies.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.