AVP Operations

HSBC Global Services Limited; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

HSBC Global Services Limited in Bengaluru invites an experienced professional to join as Assistant Vice President Operations. You will drive risk management, ensure regulatory compliance across AML/KYC processes, and lead client service delivery within Securities Services.

You will coordinate with global teams, optimise procedures, manage capacity reporting, and mentor teams to uphold high standards. A CISI certification and TA AML/KYC expertise are preferred for this role.

Qualifications

• A graduate/ post-graduate degree in Accounting, Finance and Banking.
• Certification On AML/KYC risk management.
• 7–8 years of Transfer Agency AML KYC experience; or equal AML KYC exposure.
• Knowledge of GDPR, FATCA and CRS, CSSF.
• TA Operations experience across UK/Europe/Asia desirable.
• Experience in financial services AML/KYC with leadership/management.
• Strong business sense and risk awareness.
• Inter-personal and decision-making skills; lead from the front.
• CISI certification is desirable.
• Understanding of Market and Mutual Fund operations desirable.

Responsibilities

• Maintain and enhance the reputation of Securities Services for service delivery.
• Ensure services to clients are properly positioned and executed; follow up with other departments when SLAs are missed.
• Proactive risk management for MSIIs and remedial action.
• Mitigate risk through technology and strategic solutions.
• Own capacity reporting including monthly headcount progress.
• Review internal procedures per FIM and regulatory changes; address audit recommendations.
• Coordinate with investors and stakeholders; document review outcomes in AML systems.
• Periodically check procedures to ensure compliance with FIM and Luxembourg standards.
• Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for mutual fund investors.

Skills

AML/KYC expertise

Education

Graduate/ Post-graduate degree in Accounting, Finance and Banking

Tools

CISI Certification

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofAssistant Vice President Operations

In this role, you will:

• Maintain and enhance the reputation of Securities Services for service delivery through effective and continual inter-action with key clients, technical input and feedback, deployment and co-ordination of all staff involved in the delivery of client service


• Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations


• Proactive risk management - identify and prioritize MSIIs (Management Self-Identified issues, Top and Emerging Risk) for the department and ensure remedial action taken to address areas of risk within the operation.


• Mitigate risk through efficient usage of Technology i.e. strategic solutions, review technology developments, identify areas of risk and ensure appropriate focus on mitigating such areas.


• Ownership for capacity reporting including monthly reporting on progress to AOP headcount, WFP and FRP. Stay up to date with any changes to local AML/KYC regulatory requirements that apply to Transfer Agent activities.


• Act promptly to review and update internal procedures following changes to the FIM and/or regulatory requirements, and to address any recommendations raised by auditors.


• Follow up promptly and professionally with investors and relevant internal/external stakeholders, ensuring review outcomes are accurately recorded in the AML database and core systems, and that all supporting documentation is retained in line with requirements.


• Under the guidance of the Supervisor/Manager, carry out periodic checks of procedures and controls to confirm compliance with the latest Functional Instruction Manual (FIM) requirements and Luxembourg regulatory standards.


• Perform Customer Due Diligence (CDD) by collecting and verifying identity documents (e.g., government IDs, proof of address, incorporation certificates) for new mutual fund investors. Verify the legal status of corporate entities and identify Ultimate Beneficial Owners (UBOs) to ensure transparency in ownership structures.


• Enhanced Due Diligence (EDD) & Risk Assessment

To be successful you will:

• A graduate/ post-graduate diploma or degree in Accounting, Finance and Banking is a must have. Higher qualification not a bar provided aspirations commensurate with the position.


• Certification On AML/KYC risk management. Knowledge of securities industry essential.


• At least 7-8 years of Prior experience in Transfer Agency AML KYC services, teams would be preferred, whereas same years on AML KYC function in non Transfer agency business at least is mandatory.


• Working knowledge and prior experience/understanding of regulations such as GDPR, FATCA and CRS, CSSF.


• Demonstration of strong knowledge of TA Operational Transaction Activity for the UK/Europe/Asia industry is desirable.


• Relevant experience in the financial services industry AML and KYC, with proven management experience is essential.


• Strong business sense and awareness of the key risk areas of the business.


• Strong inter-personal and decision making skills and the ability and vision to drive teams forward and lead from the front.


• CISI – Chartered Institute for Securities and Investment Certifications.


• Understanding of Market and Mutual Fund operations desirable

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc, We consider all applications based on merit and suitability to the role.”

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