Assistant Manager – Global Trade Services Operations

HSBC; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

HSBC in Bengaluru seeks an experienced Trade Operations professional to lead and manage a team in a dynamic regulatory environment. You will review DC issuance/amendments, ensure compliance with AML and sanctions screening, and drive operational excellence to meet SLAs.

The role requires 5+ years in Trade Operations, a solid understanding of UCP/ISBP/ISP rules, and a graduate degree. Flexible to shifts and capable of coaching staff in a high-pressure setting.

Qualifications

• Graduate degree in any discipline.
• Minimum 5 years of experience in Trade Operations.
• Strong knowledge of ICC rules (UCP/ISBP/ISP).
• Experience with Documentary Credits issuance and amendments.
• Awareness of AML and sanctions screening procedures.

Responsibilities

• Manage operations of the department or teams in a dynamic regulatory environment.
• Review DC issuance and amendments from multiple angles before issuing on HSBC's behalf.
• Lead and motivate staff to meet performance standards.
• Ensure compliance with AML and sanctions screening procedures.
• Maintain service levels and reliability during volume spikes.
• Uphold HSBC values and support training/resource management.

Skills

Leadership

People management

AML awareness

ICC rules knowledge

Trade operations experience

Education

Graduate degree in any discipline

Job description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

In this role, you will:

• The major challenge is to manage the operations of the department or teams in a dynamic and challenging economic and regulatory environment. As and when applicable, the jobholder is expected to manage teams which require strong training, coaching and oversight in order to meet the performance standards
• The role also demands a good understanding of the business and industry standards. This would include a good understanding of the Uniform Customs and Practice(UCP) along with an overall understanding of the trade finance business and norms. This would be required to review complex Documentary Credits(DC) Issuance and Amendments which would need to be reviewed from multiple angles before the job holder issues the same on behalf of HSBC.
• Staff retention is a significant challenge due to the increasingly competitive nature of the business
• It is essential that the management team demonstrates HSBC values persistently. The team is expected to lead and motivate skilled aspirants in a high-pressure productivity based environment where deadlines are critical.
• Job satisfaction through rotation is a key requirement to aid retention. Therefore, effective training and resource management plays a vital role.
• Retaining reliability and security of the business is a key when migrating work from Group companies. Effective business knowledge unified with operational risk management is essential in developing trust within the business.
• There could be volume pressures occasionally, when a number of transactions are received at a time on a particular day and HSBC would be committed to execute on the transactions within the committed Service Level Agreement(SLAs).
• The regulations surrounding the checking of transactions for Sanctions and other “bad-guy lists” is constantly evolving. The job holder would need to be constantly aware of the role requirements from a compliance perspective and ensure that they are being met without exception.

To be successful you will:

• Leadership and people management skills, with ability to build rapport with and relate to and effectively develop a wide range of people
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
• Graduate from a reputed Institute or University in any discipline
• Flexible to shifts
• Strong understanding of International Chamber of Commerce(ICC) rules such such as Uniform Customs and Practice/ International Standard Banking Practice/ International Standby Practices(UCP/ ISBP / ISP) as appropriate to the sub-domain that the candidate is expected to manage.
• Must have minimum 5 years of experience in Trade Operations
• Should be aware of Anti-Money Laundering(AML) and sanctions screening procedures in Trade

You’ll achieve more at HSBC Hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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