Assistant Vice President - ISSUER SERVICES

HSBC; Kolkata District; Hybrid; INR 2,300,000 - 5,000,000; Full time

Job summary

HSBC in Kolkata seeks an experienced Assistant Vice President - Issuer Services to lead regional process improvements and service delivery. You will ensure quality, oversee BAU, and collaborate with Corporate Trust, Loan Agency, and ICSDs across markets to enhance cost effectiveness.

Join HSBC to drive operational excellence, develop staff, and build strong client relationships while upholding internal controls and compliance standards in a dynamic, global banking environment.

Qualifications

• Degree in finance and accounting or related qualifications or relevant work experience.
• Strong knowledge of accounting principles; bonds, custody, depository, capital/money markets and financial instruments.
• Strong leadership with ability to develop individuals and manage MI reporting.
• Analytical, statistical and data mining skills to study trends and projections.
• Process management skills with ability to initiate cost control and improvements.
• Maintain HSBC internal control standards and manage risk/compliance.
• Experience with Bond/Note issuance and syndicated loan operations preferred.
• Experience with depository and money markets; team leadership preferred.
• Additional finance qualifications (CA/CFA/MBA/CS/ICWA) preferred.

Responsibilities

• Contribute to sustainable savings by standardizing CTLA processes; spend ~30% of time on operations.
• Monitor daily BAU deliverables and ensure quality per PLA; support Corporate Trust & Loan Agency for multiple clients.
• Drive quality campaigns and initiatives to raise service excellence and customer satisfaction.
• Identify and resolve issues; maintain relationships and drive service improvements.
• Increase team productivity via process improvements and cross-training; manage change initiatives.
• Develop staff through training, coaching, and performance reviews.
• Recognize excellence and maintain high morale; brief managers on performance targets.
• Create an environment of knowledge sharing and implement performance management across sections.
• Set and monitor productivity targets; provide timely MI/reports to management.

Skills

Leadership

Financial analysis

Stakeholder management

Quality management

Process improvement

Education

Finance degree

CA/CFA/MBA preferred

Job description

Location: Kolkata, WB, IN, 700064

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 2 Sept 2026

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of - Assistant Vice President - ISSUER SERVICES

In this role, you will:

• Contribution towards sustainable savings in relation to Process Efficiencies. Supporting each global product on a regional basis by function or market. To plan for standardization of CTLA processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies. The role holder is expected to spend at least 30% of the time on operations.
• Job holder is expected to monitor daily BAU deliverables and ensure quality & timeliness is being met as per agreed PLA. Supporting Corporate Trust & Loan Agency, covering US, UK, MENA or APAC for multiple clients. Establish and maintain effective relationship with customer, business areas, ICSD’s and identify areas of service improvements.
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence. Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
• Responsible for increasing the team’s productivity and efficiency through various process improvement initiatives. Responsible for coordinating and implementation of process improvement initiatives; deliver process training to build a strong bench of technically strong cross trained team members. Effectively drive and manage change to achieve business goals (e.g. process improvements/changes in procedures).Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues. Drive staff development through soft skill training, personal development plans and performance management reviews.
• Reward and recognize service excellence and keep high staff morale through ‘Celebrating Success’. Strike balance among task, team and individuals to inspire and influence staff to bring out their best. Ensure Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
• Create an environment where skills and knowledge is openly shared to achieve department and business goals. Ensure performance management scheme is implemented in line with procedures across sections. Compliance & CCO based on Grade complexity of funds/activity managed by role is decided by GSD line management based on experience and performance. High level variation and specific manual processes require Product/System/Client/jurisdiction.
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s. MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.

To be successful you will:

• Degree in finance and accounting and/or related qualifications and/or relevant work experience.
• Excellent knowledge in accounting principles and fundamentals of accounting. Basic knowledge of Bond, Custody, Depository, Capital/Money Markets and Financial Instruments
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide support to the teams .Experience of successfully managing and developing a team/Individuals in previous role
• Evidence of process management skills with an ability to initiate & drive process improvements. Proven ability to initiate cost control measures by achieving resource efficiency and managing overheads.
• Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators. Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).
• Responsible for the implementation of Group Compliance Policy as is applicable to this role.
• Prior work experience in Bond or Note issuance will be preferred. Prior work experience in Syndicated Loan Operations will be preferred.
• Prior work experience in Depository, Bond/Money market will be preferred. Prior experience of managing a team will be preferred.
• Additional qualifications in finance or accounting i.e. CA/CFA/MBA/CS/ICWA etc. will be preferred.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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