AVP, HR Operations

DIAGEO; Mangaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Diageo, the world's leading premium drinks company, is seeking an AVP HR Operations to lead a high-quality HR service from Bangalore. You will drive process improvements, ensure SLA adherence, and coordinate workflow with global process delivery teams.

The role requires strong leadership of HR Coordinators and Assistants, mentoring the team and delivering accurate, timely services while championing AI-enabled workflows and continuous improvement.

Qualifications

• Experience in HR Operations and people management.
• Knowledge of HR information systems and reporting tools; Workday/SNOW/EIC/SAP HR desirable.
• Strong English language skills.
• Ability to communicate with managers and staff across the business.
• Proven problem-solving, planning, interpersonal, and confidentiality skills.

Responsibilities

• Lead the HR Operations team to deliver excellent and accurate services to customers.
• Champion AI-enabled ways of working to simplify and improve HR processes.
• Mentor and develop HR Coordinators and Assistants for high performance.
• Oversee delivery of HR Operations with timely, high-quality services across the department.
• Develop and monitor standard operating procedures and service standards.

Skills

HRIS

English proficiency

Problem solving

Planning

Interpersonal skills

Confidentiality

Tools

Workday

SNOW

EIC

SAP HR

Job description

Job Description :

About Us :

With over 200 brands sold in more than 180 countries, were the worlds leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands.Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and youll collaborate with talented people from all corners of the world. Together, youll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and youll be empowered to be you. Just bring your ambition, curiosity and ideas, and well celebrate your work and help you reach your fullest potential.

Context/Scope:

The HR Operations team is engaged in the administration of a broad range of HR activities associated with the employment cycle. The team acts as the first point of contact for queries from managers and staff across the market and also provides a comprehensive administrative support service to the human resources team, supporting projects undertaken within the human resources department. The AVP HR Operations will lead the provision of a high-quality and adaptable HR service, coordinating workflow and ensuring that the operations team is effectively motivated in the continuous improvement of all HR Operations

Dimensions:

Responsible for ensuring operational efficiency, SLA adherence, and effective service delivery across HR Operations Market/Role Complexity Partners with market stakeholders, First Point Leadership team, Global Process Delivery teams, internal customers, and external customers to lead operations across assigned markets and ensure consistent service delivery Leadership Responsibilities Leads, mentors, and develops HR Co-ordinators and HR Assistants to ensure excellent performance, continuous development, and strong team capability.

Purpose of Role

To lead a high-quality HR Operations function by ensuring accurate, timely, and customer-focused service delivery while driving process improvement, simplification, and operational excellence across the team

Top 3-5 Accountabilities

• Lead the team to ensure delivery of an excellent and accurate HR operations service to customers.
• Lead a culture of innovation by championing AI-enabled ways of working, encouraging constructive challenge, and creating a psychologically safe environment where teams continuously simplify, transform, and improve HR services while delivering measurable business value.
• Act as a role model for HR Co-Ordinator and HR Assistants, mentoring and developing team members to ensure excellent performance and realization of their potential.
• Supervise the delivery of HR Operations, leading workflow to ensure accurate, high-quality, and timely provision of services to all customers within the HR department and across the business.
• Develop and evaluate team performance with a view to identifying ways of improving performance levels.
• Facilitate the development of standard operating procedures and service standards, and assess them to ensure high-quality, consistent HR service delivery.

Qualifications and Experience required

1216 years of experience in HR Operations, People management experience in HR Operations Working knowledge of HR information systems and reporting tools is essential, and prior experience with Workday, SNOW, EIC, or SAP HR applications is desirable. Strong proficiency in English Proven problem-solving skills. Good Planning, Service mentality, influencing, persuasion, and conflict management skills. Good interpersonal and administrative skills. Ability to communicate with a variety of customers. Ability to prioritise work effectively. Can work effectively as part of a team. Attention to detail and accuracy. Ability to observe a high level of confidentiality at all times. Positive can-do attitude, proactive.

Worker Type :Regular

Primary Location:Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date : 2026-07-31 .