AVP - KYC Operations Data lead

Citi; Mumbai; Hybrid; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Telehealth

Learning resources

Work‑life balance

Job summary

Citi in Mumbai is seeking an Assistant Vice President, KYC Operations Data lead Hybrid to architect and drive the development of scalable automation solutions. You will leverage deep technical expertise to lead AI-enabled BI initiatives and mentor team members.

The role emphasizes Tableau mastery, data governance, and cross-functional collaboration to deliver trusted analytics and governance across KYC operations.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8–12 years of experience with data management and handling, advanced knowledge of Tableau and automation tools (SAS, SQL, Tableau).
• Strong experience architecting scalable technology solutions and mentoring teams.
• Experience with Agile methodologies and project management.

Responsibilities

• Advanced Tableau Visualization: develop interactive dashboards translating AI insights into clear visuals for stakeholders.
• AI Integration: design AI-driven workflows integrated into enterprise systems.
• Output Validation & Governance: ensure AI insights are accurate and comply with data governance and security policies.
• Cross-functional Collaboration: work with data engineers, stakeholders, and tech teams to translate requirements into scalable AI/BI solutions.

Skills

SQL

Python

R

Tableau

AI/ML in BI

Data governance

Education

Bachelor’s degree

Tools

SAS

Tableau

APIs

Job description

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, KYC Operations Data lead Hybrid (Internal Job Title: KYC Operations Sr. Analyst – C12) based in Mumbai, India. The senior professional is responsible for architecting, designing, and leading the development of innovative and scalable automation solutions. The overall objective is to leverage deep technical expertise and leadership skills to drive the execution of key automation initiatives and mentor other team members.

Benefits

• Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Responsibilities

• Advanced Tableau Visualization: Develop sophisticated, interactive Tableau dashboards that translate AI-generated insights and complex data patterns into clear, decision‑ready visuals for stakeholders.
• AI Integration: Design and implement AI‑driven workflows that augment data analysis, such as predictive modelling, anomaly detection, or natural language querying, and integrate these into existing enterprise systems.
• Output Validation & Governance: Ensure AI‑generated insights are accurate, grounded in trusted business logic, and adhere to data governance and security protocols.
• Cross‑Functional Collaboration: Partner with data engineers, business stakeholders, and technical teams to identify business requirements and translate them into scalable AI and BI solutions.

Technical Proficiency

• Data Handling: Expert‑level SQL and experience with Python or R for data manipulation.
• BI Tooling: Deep expertise in Tableau (Desktop, Server, and Online), including creating custom calculations, advanced parameters, and optimised data extracts.
• AI/ML Knowledge: Solid understanding of how to integrate Machine Learning models (via APIs, R/Python scripts in Tableau, or external integrations) into business reporting.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Bachelor’s degree/University degree or equivalent experience.
• 8‑12 years of overall experience with Data management and handling, advanced knowledge for Tableau and automation tools namely SAS, SQL, Tableau.
• Understanding of Agentic Solution Design.
• Strong experience in architecting and designing highly scalable, available, and performant technology solutions.
• Deep expertise in Agent training, performance measurement and feedback processes.
• Proven ability to mentor and lead technical teams.
• Strong exposure to program/project management, Agile methodologies and planning development timelines.
• In‑depth knowledge of compliance, security and performance management in a production environment.

EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.