AVP - KYC Operations Artificial Intelligence (AI) Lead

Citigroup Inc.; Mumbai; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

Citi in Mumbai, India is seeking a senior professional to lead KYC Operations AI initiatives. The role focuses on architecting production‑grade Gen AI and agentic solutions, shaping technical strategy and mentoring engineers and data scientists.

You will drive Agile project delivery, ensure compliance and security, and collaborate with senior stakeholders while operating with autonomy. Ideal candidates have 8–12 years experience, 2.5+ years in Gen AI RAG or agent-based solutions, and strong

Qualifications

• 8–12 years total experience with 2.5+ years in architecting Gen AI RAG or agent-based solutions.
• Expert understanding of agentic solution design, memory management, and RL feedback loops.
• Strong ability to mentor and lead technical teams.
• Experience with scalable, available, and secure technology solutions.

Responsibilities

• Architect, design, and lead production‑grade Gen AI and agentic solutions.
• Define the technical strategy for AI projects and select architectures/tools.
• Lead agent training, performance measurement, and feedback processes.
• Ensure compliance, security, and performance standards.
• Mentor junior and mid‑level engineers and data scientists.
• Oversee Agile project management and timelines.

Skills

Gen AI design

Agentic solutions

Architectural leadership

Mentor teams

Agile delivery

Compliance knowledge

Risk awareness

Communication

Program management

Education

Bachelor's degree or equivalent

Tools

SAS

SQL

Tableau

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on‑job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, KYC Operations Artificial Intelligence (AI) Lead Hybrid (Internal Job Title: KYC Operations Sr. Analyst – C12) based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well‑being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

The senior professional responsible for architecting, designing, and leading the development of innovative and scalable AI solutions. The overall objective is to leverage deep technical expertise and leadership skills to drive the execution of key AI initiatives and mentor other team members.

In this role, you’re expected to:

• Architect, design, and lead the development of production‑grade Generative AI applications and complex Agentic solutions.
• Define and drive technical strategy for AI projects, including making key decisions on architecture, frameworks, and tools. This includes evaluating different agentic architectures and evolving industry practices to select the optimal approach.
• Lead the design and implementation of agent training, performance measurement, correction, and feedback processes, and create/articulate new architectural options.
• Ensure solutions meet stringent compliance, security, and performance management standards.
• Mentor a team of junior and intermediate engineers and data scientists, training them in advanced Agentic solution development and software engineering best practices.
• Oversee project/program management using Agile processes, including planning and managing development timelines and deliverables.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s degree/University degree or equivalent experience
• 8-12 years of overall experience with a minimum of 2.5 years of experience in architecting and developing production‑ready Gen AI RAG or Agent‑based solutions.
• Expert‑level understanding of Agentic solution design, including architecture selection, memory management, hallucination control, and reinforcement learning feedback loops.
• Strong experience in architecting and designing highly scalable, available, and performant technology solutions.
• Deep expertise in Agent training, performance measurement, and feedback processes.
• SAS, SQL, Tableau skills are plus
• Proven ability to mentor and lead technical teams.
• Strong exposure to program/project management, Agile methodologies, and planning development timelines.
• In‑depth knowledge of compliance, security, and performance management in a production environment.

Take the next step in your career,apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job‑related duties may be assigned as required.

Job Family Group

Operations - Services

Job Family

Business KYC

Time Type

Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.