AVP - Global KYC Trainer

Citigroup Inc.; Mumbai; On-site; INR 2,200,000 - 3,800,000; Full time

Job summary

Citi in Mumbai is seeking a high‑caliber professional for the role of Assistant Vice President, Global KYC Trainer Hybrid. Internal title: KYC Operations Sr Analyst – C12.

The position is based in Mumbai, India, with hybrid work arrangements and exposure to senior leaders. The ideal candidate will have 8–9 years in banking/L&D, strong English communication, and expertise in adult learning, Citi systems, and KYC/AML.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience delivering training to various levels within an organization is an advantage.
• Minimum 8–9 years’ experience in banking and/or learning & development.
• Computer literate with strong knowledge of MS Office and AI technology.
• Experience with adult learning and technology‑based learning is an advantage.
• Good knowledge of learning and development principles is an advantage.
• Strong knowledge of Citi systems, products and processes is an advantage.
• Knowledge of KYC/AML is a strong advantage.
• Excellent communication skills and fluency in English.

Responsibilities

• Management and delivery of the New Hire Foundation courses, on‑demand training requests, and soft skills programs.
• Deliver training to all business levels, from operations to senior managers.
• Ensure that all learning and development deliverables, queries and requests are delivered on time and to the highest standard.
• Develop and maintain good client relationships.
• Identify skill gaps on an ongoing basis and design or amend training material and assessments using appropriate learning interventions.
• Remain informed of business strategy changes and new policy, process and technology enhancements and develop necessary training material.
• Maintain good housekeeping: track attendance, publish training invites on time, follow up with new hires, publish training material, and handle training inquiries.
• Support the KYC Training Controls Function.
• Strengthen capabilities and enhance support through projects within an already strong and collaborative team.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing and reporting control issues transparently.

Skills

Communication skills

English fluency

Adult learning principles

Learning & development concepts

Education

Bachelor’s degree

Tools

MS Office

AI technology

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on‑the‑job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Role Overview

We’re currently looking for a high‑caliber professional to join our team as Assistant Vice President, Global KYC Trainer Hybrid (Internal Job Title: KYC Operations Sr Analyst – C12) based in Mumbai, India.

• Citi provides programs and services for physical and mental well‑being, including telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi offers programs that help employees balance work and life.

Responsibilities

• Management and delivery of the New Hire Foundation courses, on‑demand training requests, and soft skills programs.
• Deliver training to all business levels, from operations to senior managers.
• Ensure that all learning and development deliverables, queries and requests are delivered on time and to the highest standard.
• Develop and maintain good client relationships.
• Identify skill gaps on an ongoing basis and design or amend training material and assessments using appropriate learning interventions.
• Remain informed of business strategy changes and new policy, process and technology enhancements and develop necessary training material.
• Maintain good housekeeping: track attendance, publish training invites on time, follow up with new hires, publish training material, and handle training inquiries.
• Support the KYC Training Controls Function.
• Strengthen capabilities and enhance support through projects within an already strong and collaborative team.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing and reporting control issues transparently.

Qualifications

• Bachelor’s degree, university degree or equivalent experience.
• Experience delivering training to various levels within an organization is an advantage.
• Minimum 8–9 years’ experience in banking and/or learning & development.
• Computer literate with strong knowledge of MS Office and AI technology.
• Experience with adult learning and technology‑based learning is an advantage.
• Good knowledge of learning and development principles is an advantage.
• Strong knowledge of Citi systems, products and processes is an advantage.
• Knowledge of KYC/AML is a strong advantage.
• Excellent communication skills and fluency in English.

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

EEO Statement

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please refer to Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.