AV/VC Onsite Support Technician L1

Milestone Technologies, Inc.; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Milestone Technologies, Inc. is seeking an Onsite AV/VC Event Technician with hands-on experience in audio-video, video conferencing, event coordination, and troubleshooting.

This role requires providing onsite AV support, assisting clients with partner teams, and creating documentation to ensure smooth events. The ideal candidate has a track record of supporting successful events, excellent interpersonal and written communication skills, and a willingness to travel between sites as needed.

Qualifications

• 5-7 years of relevant experience in corporate live events, conference center operations, or executive A/V support.
• High School Diploma or GED required; Bachelor's degree preferred.

Responsibilities

• Provide AV event support onsite at client locations.
• Create supporting documentation for events and post-event review.
• Remediate live event issues and coordinate with client and partner teams.
• Additional duties as needed to ensure successful events.

Skills

English fluency

Team player

Flexible schedule

Travel readiness

Excellent communication

Education

High School Diploma

Bachelor's degree preferred

Tools

Helpdesk software

Google Workspace

AV workflows

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client's event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

• Provide AV event support
• Create supporting documentation
• Remediate live event issues
• Additional duties as needed

Qualifications & Experience

• 5-7 years of relevant work experience in corporate live events, conference center operations, or executive A/V support.
• High School Diploma or GED required; Bachelor's degree preferred.
• A career path that demonstrates increasing levels of responsibility and proven success in delivering measurable results.

Core Competencies & Soft Skills

• Fluent in English with strong verbal and written communication skills.
• Customer-obsessed mindset with a demonstrated ability to work well in a team and provide superior service to clients.
• Experience working in a fast-paced and highly cross-functional organization.
• Ability to keep a flexible schedule to accommodate night/weekend events.
• Ability to travel between sites/offices if needed (based on request and requirement)

Technical Proficiency

• IT & OS: Knowledge of Android, Chrome, iOS, Mac, Windows, and Linux.
• A/V Engineering: Excellent understanding of signal flow in audio/video installations and advanced troubleshooting.
• Networking: Understanding of WiFi, VLANs, ISPs, etc., as they pertain to A/V deployments.
• Tools: Proficiency with helpdesk ticketing software, Google Workspace, and A/V production/post-production workflows.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.