Automobile Technician- Tripura

2coms; Deoghar; On-site; INR 212,000 - 257,000; Full time

Job summary

2coms is recruiting an Automobile Technician for its Experience Centre in India. You will greet customers, verify service requests, diagnose scooters, perform repairs, and log updates in the Workshop Management System.

The role requires at least 6 months in the automobile service sector, with a focus on safety, inventory control, and process adherence. Salary ranges from ₹19,000 to ₹23,000 per month, including PF/ESIC and incentives.

Qualifications

• Minimum 6 months experience in the automobile service sector.
• Experience with scooter maintenance or servicing preferred.
• Willingness to work in a customer-facing Experience Centre.
• Good communication and courteous handling of customers.

Responsibilities

• Interact with customers and greet them professionally.
• Verify service requests and capture customer feedback.
• Communicate repair updates to customers clearly.
• Diagnose scooters and determine required repairs.
• Update diagnosis reports in the Workshop Management System.

Skills

Customer Interaction

Diagnosis & Repair

System Management

Technical Knowledge

Process Adherence

Parts Management

Safety & Compliance

Job description

Job Description

Job Opening: Automobile Technician

About the Company:

Our client is a leading Indian multinational ride-sharing company with operations in various business verticals, including financial services and cloud kitchens.

Key Responsibilities:

• Customer Interaction
  
• Greet and assist customers with courtesy and professionalism
  
• Verify service requests and capture customer feedback
  
• Communicate repair updates to customers
  
• Diagnosis and Repair
  
• Analyze and diagnose scooters for necessary repairs
  
• Update diagnosis reports in the Workshop Management System
  
• Perform repairs and final inspections based on customer requirements
  
• System Management
  
• Track customer complaints and update the system in real-time
  
• Operate Workshop Management System and ensure full adherence
  
• Update operational status and ETA in CRM and WMS systems
  
• Monitor scooter health in the Telematics Command Centre
  
• Technical Expertise
  
• Possess in-depth knowledge of OLA scooters
  
• Ability to repair and replace all scooter parts
  
• Stay updated on OLA technical curriculum and EV news
  
• Process Adherence
  
• Ensure adherence to processes at the Experience Centre
  
• Handle invoicing and payment collections
  
• Maintain service bays and ensure serviceability
  
• Parts Management
  
• Audit inventory and ensure system and physical inventory match
  
• Perform GRN and maintain inventory at the Experience Centre
  
• Manage warranty part reverse logistics to the main workshop
  
• Safety and Compliance
  
• Adhere to uniform and protective gear requirements
  
• Properly handle tool kits and use protective gear during repairs
  
• Ensure availability of fire-fighting equipment
  

Requirements

Requirements:

• Only male candidates
  
• Minimum experience: 6 months in the automobile service sector
  

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive