Automated Operations Engineer(3)

Ericsson; Dadri; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Ericsson is seeking an Automated Operations Engineer-NOC Lead in Noida to manage a 24x7 NOC environment. You will oversee daily network operations, drive SLA/KPI adherence, and guide a team to resolve incidents promptly while maintaining service quality.

The role requires 3–4 years in telecom network operations, ITIL/CCNA/JNCIA/CCIP certifications (preferred), and strong English/Hindi communication. This on-site position emphasizes leadership and process discipline.

Qualifications

• Degree in Electronics and Telecommunication Engineering.
• 3–4 years of experience in telecom network operations.
• ITIL, CCNA, JNCIA, CCIP certifications preferred.
• Proficiency in English and Hindi, strong communication skills.

Responsibilities

• Own day-to-day NOC operational performance and ensure smooth network operations.
• Lead your team to meet SLAs and KPIs for Network Surveillance and first-level troubleshooting.
• Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process.
• Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders.
• Forecast manpower requirements and manage team capacity.
• Conduct Performance Appraisals and contribute to Balanced Scorecard fulfillment.
• Report security breach incidents and suggest corrective measures.

Skills

People management

Customer relationship management

Interpersonal skills

English proficiency

Hindi proficiency

Education

Electronics & Telecommunication Engineering

Tools

SQL

Perl

PostgreSQL

GSM & CDMA networks

Telecom service networks

Job description

About This Opportunity

This is a Automated Operations Engineer-NOC opportunity to manage a 24x7 Network Operations Center (NOC) environment. As a NOC Shift Lead, you will ensure seamless service delivery, meet contractual obligations, and set the standard for your team. If you thrive in fast-paced environments and believe in leading by example, this role is built for you.

Join our Team

This is a Automated Operations Engineer-NOC opportunity to manage a 24x7 Network Operations Center (NOC) environment. As a NOC Shift Lead, you will ensure seamless service delivery, meet contractual obligations, and set the standard for your team. If you thrive in fast-paced environments and believe in leading by example, this role is built for you.

What You Will Do

• Own day-to-day NOC operational performance and ensure smooth network operations
• Lead your team to consistently meet SLAs and KPIs for Network Surveillance and first-level troubleshooting
• Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process
• Drive performance reviews and implement corrective/preventive actions when needed
• Interface with cross-functional teams including NPI, NPO, Optimization, SRF, Field Operations, and Customer Support
• Ensure new node integrations follow standardized processes
• Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders
• Forecast manpower requirements and manage team capacity
• Conduct Performance Appraisals and contribute to Balanced Scorecard fulfillment
• Maintain high team morale, manage attrition, and support competence development
• Report security breach incidents and suggest corrective measures

The Skills You Bring

• Education: Degree in Electronics and Telecommunication Engineering
• Experience: 3–4 years in Telecom Network operations
• Certifications: ITIL / CCNA / JNCIA / CCIP (preferred)
• Technical: GSM & CDMA knowledge, Telecom Service Networks, SQL, Perl, PostgreSQL
• Leadership: People management, customer relationship management, strong interpersonal skills
• Language: Proficiency in written and spoken English and Hindi
• Values: Integrity, positive attitude, ability to perform under pressure

"All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city:

India (IN) || Noida