Automated Operations Engineer -NOC

Ericsson GmbH; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Ericsson in India is seeking a 24x7 Automated Operations Engineer (NOC) Shift Lead to manage the NOC environment and drive seamless service delivery. You will lead a team to meet SLAs, handle Trouble Tickets, and coordinate with cross-functional units to ensure reliable network performance from Noida.

The role requires 3–4 years in telecom network operations, ITIL/CCNA/JNCIA/CCIP preferred, and skills in GSM/CDMA, SQL, Perl, and PostgreSQL.

Qualifications

• Degree in Electronics and Telecommunication Engineering required.
• 3–4 years in Telecom Network operations.
• ITIL / CCNA / JNCIA / CCIP (preferred).
• GSM & CDMA knowledge, Telecom Service Networks, SQL, Perl, PostgreSQL.
• Leadership, people management, customer relationship management, strong interpersonal skills.
• Proficiency in written and spoken English and Hindi.

Responsibilities

• Own day-to-day NOC operational performance and ensure smooth network operations.
• Lead your team to meet SLAs and KPIs for Network Surveillance and first-level troubleshooting.
• Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process.
• Drive performance reviews and implement corrective/preventive actions when needed.
• Interface with cross-functional teams including NPI, NPO, Optimization, SRF, Field Operations, and Customer Support.
• Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders.
• Forecast manpower requirements and manage team capacity.
• Conduct Performance Appraisals and contribute to Balanced Scorecard fulfillment.
• Maintain high team morale, manage attrition, and support competence development.
• Report security breach incidents and suggest corrective measures.

Skills

People management

Customer relationship management

Interpersonal skills

Leadership

English proficiency

Hindi proficiency

Troubleshooting

Education

Degree in Electronics and Telecommunication Engineering

Tools

SQL

Perl

PostgreSQL

GSM & CDMA knowledge

Job description

Join our Team

About This Opportunity

This is a Automated Operations Engineer- NOC opportunity to manage a 24x7 Network Operations Center (NOC) environment. As a NOC Shift Lead, you will ensure seamless service delivery, meet contractual obligations, and set the standard for your team. If you thrive in fast-paced environments and believe in leading by example, this role is built for you.

What You Will Do

• Own day-to-day NOC operational performance and ensure smooth network operations


• Lead your team to consistently meet SLAs and KPIs for Network Surveillance and first-level troubleshooting


• Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process


• Drive performance reviews and implement corrective/preventive actions when needed


• Interface with cross-functional teams including NPI, NPO, Optimization, SRF, Field Operations, and Customer Support


• Ensure new node integrations follow standardized processes


• Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders


• Forecast manpower requirements and manage team capacity


• Conduct Performance Appraisals and contribute to Balanced Scorecard fulfillment


• Maintain high team morale, manage attrition, and support competence development


• Report security breach incidents and suggest corrective measures

The Skills You Bring

• Education: Degree in Electronics and Telecommunication Engineering


• Experience: 3–4 years in Telecom Network operations


• Certifications: ITIL / CCNA / JNCIA / CCIP (preferred)


• Technical: GSM & CDMA knowledge, Telecom Service Networks, SQL, Perl, PostgreSQL


• Leadership: People management, customer relationship management, strong interpersonal skills


• Language: Proficiency in written and spoken English and Hindi


• Values: Integrity, positive attitude, ability to perform under pressure

\"All academic credentials must be from recognized and accredited institutions and are further subject to verification.\"

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 790435