Automated Operations Engineer

Ericsson GmbH; Dadri; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Ericsson Noida, India is seeking an Automated Operations Engineer to lead 1st Level proactive and reactive maintenance, ensuring services meet SLA and performance targets.

You will monitor, manage alarms, security events, incidents, and capacity investigations, collaborating with teams to drive continuous improvement and reliable customer service.

Qualifications

• Academic credentials must be from recognized and accredited institutions and are verifiable.

Responsibilities

• Engage in 1st Level Service Monitoring and Event Management.
• Manage Service and Resource Alarm Handling.
• Contribute to Resource and Service Performance Monitoring.
• Oversee Security Event Monitoring.
• Facilitate Incident Identification.
• Support Capacity and Performance Investigations.

Skills

Ericsson Operations Engine - Mode Of  

Test Automation Management Tools

Document Control

Software Performance Testing

Ericsson RAN Management

Ericsson VAS Management

Customer Complaint Resolution

Client Services

ITIL

Tools

MS TOP

Job description

Join our Team

About this opportunity:

We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you.

What you will do:

• Engage in 1st Level Service Monitoring and Event Management.
• Manage Service and Resource Alarm Handling.
• Contribute to Resource and Service Performance Monitoring.
• Oversee Security Event Monitoring.
• Facilitate Incident Identification.
• Support Capacity and Performance Investigations.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.
• Test Automation Management Tools.
• MS TOP.
• Document Control.
• Software Performance Testing.
• Ericsson RAN Management.
• Ericsson VAS Management.
• Customer Complaint Resolution.
• Client Services.
• ITIL.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city: India (IN) || Noida

Req ID: 790509