Automated Operations Engineer(3)

Ericsson GmbH; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Ericsson Noida, India is seeking an Operation Assurance Engineer (L0) to support critical IT infrastructure, applications, databases, and monitoring platforms. This role focuses on proactive monitoring, incident management, troubleshooting, preventive maintenance, and operational support to ensure service stability, SLA compliance, and customer satisfaction in a 24×7 environment.

Responsibilities include monitoring with Zabbix, first-level troubleshooting across systems and databases, handling

Qualifications

• Bachelor's degree in Computer Science, IT, Computer Engineering, Telecommunications, or related field.
• 2–4 years of IT Operations, Infrastructure Support, Application Support, Managed Services, or similar environment.
• Strong knowledge of Linux, Java, Python, PostgreSQL, Oracle, application support, and infrastructure troubleshooting.

Responsibilities

• Monitor infrastructure, applications, and databases to identify alarms and incidents using Zabbix and other tools.
• Perform first-level troubleshooting across apps, databases, Linux systems, servers, and networks to restore services.
• Manage incidents, changes, and service requests through ITSM/ITIL processes with SLA adherence and documentation.
• Conduct health checks, capacity monitoring, backups, patches, and lifecycle management activities.
• Collaborate with internal teams, vendors, and customers to resolve issues and implement approved changes.
• Maintain CMDB accuracy and operational reports; ensure security and standards compliance.

Skills

Linux

Java

Python

PostgreSQL

Oracle

Zabbix

ITIL

Incident management

Troubleshooting

Communication

Education

Bachelor's degree in CS/IT/CE/Telecom

Tools

Zabbix

ITSM

ITIL processes

Job description

Join our Team

About this Opportunity

We are looking for an Operation Assurance Engineer (L0) to support the operations and availability of critical IT infrastructure, applications, databases, and monitoring platforms. This role focuses on proactive monitoring, incident management, troubleshooting, preventive maintenance, and operational support to ensure service stability, SLA compliance, and customer satisfaction in a 24×7 environment.

What You Will Do

• Monitor infrastructure and applications using Zabbix and other monitoring tools to identify and respond to alarms and incidents.
• Perform first-level troubleshooting across applications, databases, Linux systems, servers, networks, and infrastructure components, restoring services and escalating where required.
• Manage incidents, changes, and service requests through ITSM/ITIL processes, ensuring SLA adherence and accurate documentation.
• Conduct health checks, capacity monitoring, backup verification, preventive maintenance, patching, upgrades, and lifecycle management activities.
• Support application operations, database monitoring, service restarts, and basic administration tasks.
• Collaborate with internal teams, vendors, and customer stakeholders to resolve issues and implement approved changes.
• Maintain CMDB accuracy, operational reports, and compliance with security and operational standards.
• Participate in a 24×7 support model, including shift and on-call responsibilities.

You Will Bring

• Bachelor's degree in Computer Science, IT, Computer Engineering, Telecommunications, or related field.
• 2–4 years of experience in IT Operations, Infrastructure Support, Application Support, Managed Services, or a similar environment.
• Strong knowledge of Linux, Java, Python, PostgreSQL, Oracle, application support, and infrastructure troubleshooting.
• Experience with Zabbix or similar monitoring tools, ITSM platforms, and ITIL-based Incident, Problem, Change, and Service Management processes.
• Ability to analyze logs, troubleshoot across application, database, OS, and infrastructure layers, and work effectively under pressure.
• Excellent communication, stakeholder management, ownership, and customer-focus skills.
• Preferred certifications: ITIL Foundation, Zabbix, Linux, Oracle/PostgreSQL, CCNA, Java, or Python.

Key Success Metrics

Service Availability, Incident Response, Application & Database Support, Infrastructure Stability, SLA Compliance, Backup & Change Success, CMDB Accuracy, and Customer Satisfaction.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida