Auto Claims Assistant

Caledon Technologies India; Bengaluru; On-site; INR 480,000 - 720,000; Full time

Job summary

Caledon Technologies India is seeking a detail-oriented Auto Claims Assistant to support auto insurance claim processing. The role involves coordinating with insurers, rental car providers, and internal teams to ensure accurate documentation and timely settlements.

You should have 3–5 years of experience in claims, strong communication and negotiation skills, and the ability to work night shifts aligned with US and Canadian business hours from Bengaluru. Bachelor degree preferred.

Qualifications

• 3–5 years in insurance claims or brokerage, auto claims preferred.
• Strong understanding of auto policies, claims procedures, and regs.
• Excellent written and verbal communication skills.
• Strong follow-up and negotiation with insurers.
• Self-motivated, detail-oriented, able to work independently.
• Bachelor degree in a relevant field or equivalent.
• Willingness to work night shifts aligned with US/Canada time zones.

Responsibilities

• Coordinate with insurers, adjusters, and parties to handle auto claim processing.
• Liaise with rental car location managers for rental-related formalities.
• Maintain relationships with internal locations, insurers, and parent reps.
• Collect, review, verify, and maintain claim documents and evidence.
• Monitor claim status and follow up to ensure timely resolutions.
• Coordinate with internal teams to resolve queries and discrepancies.
• Ensure claims are processed per established procedures.
• Maintain organized records and update claim systems. Prepare reports.

Skills

Auto Insurance Claims Processing

Claims Management and Adjudication

Motor Insurance

Claim Settlement and Negotiation

Insurance Policy Understanding

Insurance Regulations Knowledge

Claims Documentation

Stakeholder Management

Written Verbal Communication

Follow-up and Problem-Solving

Education

Bachelor's degree

Job description

Job Summary

We are looking for a detail-oriented and proactive Auto Claims Assistant with experience in auto insurance claims management. The ideal candidate will be responsible for coordinating with insurance companies, rental car locations, and internal stakeholders to ensure the timely and accurate processing of claims and related documentation.

The candidate should possess strong communication and negotiation skills, sound knowledge of auto insurance claims procedures, and the ability to work independently in a fast-paced, night-shift environment aligned with US and Canadian business hours.

Roles and Responsibilities

• Handle auto insurance claims by coordinating and communicating with insurance companies, adjusters, and other relevant parties.
• Liaise with rental car location managers to complete all rental-related formalities and claims documentation.
• Maintain effective working relationships with internal locations, insurance companies, and parent company representatives.
• Collect, review, verify, and maintain accurate claim-related documents and supporting evidence.
• Monitor claim status and follow up with insurance companies to ensure timely resolution and settlement.
• Coordinate with internal teams to resolve claim-related queries, discrepancies, and pending matters.
• Ensure claims are processed accurately and in accordance with established company procedures.
• Maintain organized records, update claim management systems, and prepare reports as required.

Preferred Candidate Profile

• Experience: 3 to 5 years of experience in insurance claims or insurance brokerage, preferably handling auto insurance or motor claims.
• Industry Knowledge: Good understanding of auto insurance policies, claims procedures, and applicable insurance regulations.
• Communication: Excellent written and verbal communication skills.
• Negotiation: Strong follow-up and negotiation skills when dealing with insurance companies and other stakeholders.
• Work Approach: Self-motivated, flexible, detail-oriented, and capable of managing tasks independently.
• Education: Bachelor degree in a relevant field or equivalent professional experience.
• Shift Flexibility: Willingness to work night shifts aligned with US and Canadian time zones.

Key Skills

• Auto Insurance Claims Processing
• Claims Management and Adjudication
• Motor Insurance
• Claim Settlement and Negotiation
• Insurance Policy and Coverage Understanding
• Insurance Underwriting Knowledge
• Claims Documentation and Reporting
• Stakeholder Management
• Written and Verbal Communication
• Follow-up and Problem-Solving Skills

Hiring Process

1. Interview Round 1: Initial assessment of experience, communication skills, and technical knowledge.
2. Interview Round 2: Detailed evaluation of auto insurance claims knowledge, practical experience, and role suitability.
3. Background Verification: Employment and background checks will be conducted as required.
4. Joining: Immediate joining following successful completion of the second interview round and required verification formalities.

What We Are Looking For

We are seeking candidates who have hands-on experience in auto insurance claims, demonstrate strong ownership of their responsibilities, and can effectively coordinate with US and Canadian stakeholders while maintaining high standards of accuracy, professionalism, and customer service.