Claims Service Manager - Auto Claims

TATA AIG General Insurance Company Limited; Muzaffarpur; On-site; INR 300,000 - 550,000; Full time

Job summary

TATA AIG General Insurance Company Limited is seeking a skilled professional for motor claims handling and workshop liaison. The role focuses on negotiating with dealers, managing high-value claims, and ensuring faster, cost-efficient settlements.

You will also coordinate with workshops and survey teams to uphold policy standards. Candidates should have 3–5 years of experience in motor claims, with education in automobile or mechanical engineering, and a background in claims processing.

Qualifications

• Experience handling motor claims and workshop coordination.
• Knowledge of claims policies and process improvements.
• Ability to negotiate with dealers and manage settlements.

Responsibilities

• Negotiate with dealers to meet KPIs.
• Handle large value motor claims and manage workshops.
• Avoid cost wastage and ensure faster settlements.
• Conduct workshops and training on claims policies.
• Re-open of claims should stay below 2% through proper segmentation.

Skills

Dealer negotiation

High-value claims

Cost control

Workshop coordination

Policy training

Faster settlements

Education

Diploma in Automobile

Mechanical engineering

Claims experience in any discipline

Job description

Job Description:

Role Summary

Closing Ratio/Meeting all KPI of team member& Self

• Negotiate with dealers
• Large Value Claims handling
• Avoid cost wastage
• Workshops
• Regular training of claims policies
• Faster settlements
• Settlement Ratio-97%
• Investment Ratio-3%

Re-open ratio/Segmentation of vehicles

• Separating the Claims according to Vehicles
• Conducting Team Meeting with internal and external survey.
• Re-open of claims should not be cross >2%

Experience

3-5 years of experience in Motor Claims & Body paint Workshop.

Education

• Preferably Diploma in Automobile,
• Graduate from MechanicalEngineer
• Graduate from Any discipline with prior experience in Claims