Author Support Associate

Notion Press; Chennai District; On-site; INR 320,000 - 420,000; Full time

Benefits offered by this job

Employee Stock Options

Paid Time Off for Annual Vacations

Healthcare and Insurance

Job summary

Notion Press in Chennai is seeking a detail-oriented Publishing Management associate to help authors with post-publishing queries and tickets. You will manage tickets, record issues, and escalate where needed, ensuring smooth cross-functional collaboration.

The role emphasizes strong communication, organization, and accountability as you monitor progress, provide status updates to the Team Manager, and keep authors informed daily while upholding industry standards in product quality.

Qualifications

• 0-2 years of customer facing experience.
• Excellent communication skills; both verbal and written.
• Exceptionally Organized and has expert multitasking skills.
• Experience in handling customer queries – Inbound / Outbound calls & Tickets.
• Regional language knowledge is an advantage – Hindi compulsory.
• Previous experience in handling queries through Ticketing system and Service level adherence.
• Knowledge about books & a passion towards customer service.

Responsibilities

• Managing tickets
• Recording and managing issues and escalating where necessary
• Resolving cross-functional issues at the subordinate level
• Manage the scope of the issue and change control and escalates issues where necessary
• Monitor the issues’ progress and intensity
• Provide status reports to the Team Manager
• Liaise with authors, internal teams, and updates progress to team Manager
• Customer Service, updating author on ticket’s status and progress on a daily basis
• Work closely with authors to ensure the quality of the product meets industry standards
• Manage ticket evaluation and dissemination activities
• Is accountable for the delivery of planned deliverables associated with the ticket
• Providing regular status reports to the Team Manager

Skills

Customer facing experience

Excellent communication

Organized and multitasking

Ticket handling experience

Hindi language proficiency

Ticketing system familiarity

Knowledge about books and reading

Job description

ABOUT NOTION PRESS

Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to help every aspiring writer give their idea an identity, a tangible form, and a medium to spread it. In our quest to redefine the publishing space, we constantly strive to innovate and evolve the publishing process. Our publishing platform enables writers to convert their stories and ideas into books that people can hold, read, and connect with.

Seeking a self-driven, well organized individual to join our Publishing Management team to help assist Notion Press' published authors with post-publishing queries and concerns

IN THIS ROLE YOU WILL:

• Managing tickets


• Recording and managing issues and escalating where necessary


• Resolving cross-functional issues at the subordinate level


• Manage the scope of the issue and change control and escalates issues where necessary


• Monitor the issues’ progress and intensity


• Provide status reports to the Team Manager


• Liaise with authors, internal teams, and updates progress to team Manager


• Customer Service, updating author on ticket’s status and progress on a daily basis


• Work closely with authors to ensure the quality of the product meets industry standards


• Manage ticket evaluation and dissemination activities


• Is accountable for the delivery of planned deliverables associated with the ticket


• Providing regular status reports to the Team Manager

A PERFECT CANDIDATE HAS :

• 0-2 years of customer facing experience


• Excellent communication skills; both verbal and written


• Exceptionally Organized and has expert multitasking skills


• Experience in handling customer queries – Inbound / Outbound calls & Tickets


• Willing to work the extra mile when required


• Regional Language knowledge is an advantage – Hindi Compulsory


• Previous experience in handling queries through Ticketing system and Service level adherence


• Knowledge about books & a passion towards customer service

Sound like a fit? Then this job is for you.

Benefits: BENEFITS:

Our benefits package includes the best of what leading organizations provide, such as:

• A flat and transparent culture and chance to work with the leadership team of a high growth startup


• Best learning and development opportunities, a chance to have a big impact in a hyper growth setup


• The possibility of having a huge societal impact - we help writers fulfill their dreams and our books reach hundreds of thousands of readers in India


• Other Benefits - Employee Stock Options, Paid Time Off for Annual Vacations, Healthcare and Insurance.

Diversity and Inclusion:

Notion Press is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As of January 2021, we have achieved our ‘Gender diversity' goals. Women comprise fifty percent of our workforce.