Author Support Associate

Notion Press Media; Chennai District; On-site; INR 240,000 - 320,000; Full time

Job summary

Notion Press Media is seeking a driven, self-motivated candidate to join our growing organization in Chennai. The role focuses on customer service, managing tickets, and coordinating with authors and internal teams to ensure timely progress and updates.

The ideal candidate has 0-2 years of customer facing experience, excellent communication skills, and is highly organized with strong multitasking abilities. Hindi language knowledge is compulsory, and familiarity with ticketing systems is a plus.

Qualifications

• 0-2 years of customer facing experience.
• Excellent communication skills; both verbal and written.
• Exceptionally Organized with strong multitasking abilities.
• Experience handling customer queries via tickets and calls; SLA adherence.
• Hindi knowledge compulsory.

Responsibilities

• Manage tickets and update customers on status.
• Record and manage issues, escalate when necessary.
• Provide regular status reports to the Team Manager.
• Liaise with authors and internal teams to update progress.
• Ensure product quality aligns with industry standards.
• Deliver planned deliverables for assigned tickets.

Skills

Customer service

Communication skills

Multitasking

Regional language: Hindi

Tools

Ticketing system

Job description

Job Summary

We are seeking a driven, self-motivated candidate to join our growing organization.

Responsibilities

• Managing tickets
• Recording and managing issues and escalating where necessary
• Resolving cross-functional issues at the subordinate level
• Manage the scope of the issue and change control and elevate issues where necessary
• Monitor the issues progress and intensity
• Provide status reports to the Team Manager
• Liaise with authors, internal teams, and updates progress to team Manager
• Customer Service, updating author on ticket's status and progress on a daily basis
• Work closely with authors to ensure the quality of the product meets industry standards
• Manage ticket evaluation and dissemination activities
• Is accountable for the delivery of planned deliverables associated with the ticket
• Providing regular status reports to the Team Manager

Requirements

• 0-2 years of customer facing experience
• Excellent communication skills; both verbal and written
• Exceptionally Organized and has expert multitasking skills
• Experience in handling customer queries - Inbound / Outbound calls & Tickets
• Will be willing to work the extra mile when required
• Regional Language knowledge is an advantage - Hindi Compulsory
• Previous experience in handling queries through Ticketing system and Service level adherence
• Knowledge about books & a passion towards customer service

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.