Associate III - Production Support - Atlassian Cloud Engineer

United States Digital Space LLC; Karnataka; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

United States Digital Space LLC in Bangalore is seeking an Atlassian Cloud Engineer focused on JIRA administration to optimize, govern, and support cloud-based JIRA, Confluence, and JSM environments. The ideal candidate has 3+ years of hands-on experience managing Cloud JIRA instances, including project configuration, workflows, and user management.

Responsibilities include administering Atlassian Cloud instances, designing workflows, managing Confluence spaces, apps, and licensing, and ensuring

Qualifications

• Hands-on Atlassian Cloud JIRA, Confluence, and JSM administration experience.
• Ability to design and implement JIRA workflows, screens, fields, and schemes.
• Knowledge of Atlassian Access, SAML/SSO, and security/compliance considerations.
• Strong problem-solving, communication, and stakeholder-management skills.

Responsibilities

• Administer and optimize Atlassian Cloud (JIRA, Confluence, JSM) instances, including users, groups, permissions, schemes, and global configurations.
• Design, implement, and maintain JIRA workflows, screens, field configurations, issue types, and custom fields to meet business requirements.
• Manage Confluence spaces, pages, permissions, templates, and lifecycle; coordinate with documentation teams.
• Manage add-ons and marketplace apps; oversee app configurations, licensing, and lifecycle.
• Migrate, bulk update, and tidy up projects, workflows, and permissions to ensure consistency and compliance.
• Collaborate with Product, IT, and Security teams to enforce governance, security, and data privacy standards.
• Monitor performance, run regular health checks, and implement optimization and backup strategies.
• Provide day‑to‑day administration, support, and training for end‑users and project administrators.
• Create and maintain documentation for processes, configurations, and standard operating procedures.

Skills

Jira Cloud administration

Jira Service Management

ITIL

System configuration

Reporting & analytics

High availability & DR

Atlassian Cloud

ETL

Process documentation

Workflow automation

Access control

Tools

Confluence

Job description

Role description

*Job Title: Atlassian Cloud Engineer (JIRA Administration) - Bangalore* Overview:* We are seeking an Atlassian Cloud Engineer with a strong focus on JIRA administration to optimize, govern, and support our cloud-based JIRA, Confluence, and JSM environments. The ideal candidate has at least 3 years of hands‑on experience managing Cloud JIRA instances, including project configuration, workflow design, and user management.

Key Responsibilities

• Administer and optimize Atlassian Cloud (JIRA, Confluence, JSM) instances, including users, groups, permissions, schemes, and global configurations.
• Design, implement, and maintain JIRA workflows, screens, field configurations, issue types, and custom fields to meet business requirements.
• Manage Confluence spaces, pages, permissions, templates, and lifecycle; coordinate with documentation teams.
• Manage add-ons and marketplace apps; oversee app configurations, licensing, and lifecycle.
• Migrate, bulk update, and tidy up projects, workflows, and permissions to ensure consistency and compliance.
• Collaborate with Product, IT, and Security teams to enforce governance, security, and data privacy standards.
• Monitor performance, run regular health checks, and implement optimization and backup strategies.
• Provide day‑to‑day administration, support, and training for end‑users and project administrators.
• Create and maintain documentation for processes, configurations, and standard operating procedures.

Qualifications

• Minimum 2-3 years of hands‑on experience administering Atlassian Cloud JIRA, Confluence, and JSM.
• Deep knowledge of JIRA Cloud administration, workflows, permissions, schemes, automation, and reporting.
• Experience with Jira Software, Jira Service Management, and Jira Core in Cloud; strong Confluence administration experience.
• Familiarity with Atlassian Access, SAML/SSO, and security/compliance considerations.
• Strong problem‑solving, communication, and stakeholder‑management skills.
• Ability to work in cross‑functional teams and manage multiple priorities.

*Location: Bangalore, India *Shift: 1:30 PM to 10:30 PM (IST)

Nice-to-have

• Experience with Jira automation rules, Jira Query Language (JQL), and advanced reporting.
• Knowledge on Xray and Xporter plugin usage and document creation
• Migration of projects from Data Center to Cloud instance
• Knowledge of migration/mapping between different JIRA/Confluence environments or data formats.
• ITIL or similar service‑management background.

Skills

Jira, Jira Service Management, ITIL, System Configuration, Reporting and Analytics, High Availability and Disaster Recovery, Atlassian Cloud, ETL, Process Documentation, Workflow Automation, Access Control

About the company

the company is a global digital transformation solutions provider. For more than 20 years, the company has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, the company partners with their clients from design to operation. With deep domain expertise and a future‑proof philosophy, the company embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, the company builds for boundless impact—touching billions of lives in the process.