Asst Store Manager (Fashion/ Apparel Industry)

One Story; Chennai; On-site; INR 400,000 - 700,000; Full time

Job summary

One Story is seeking an Assistant Store Manager in Chennai to drive exceptional in-store experiences. You will manage store operations, coordinate with production and logistics teams, and ensure adherence to company policies while leading a small team.

You will engage customers, handle rosters, track KPIs, and support visual merchandising. A background in hospitality customer service with retail exposure and a passion for men's fashion is preferred.

Qualifications

• 3 - 6 years experience in customer service in hospitality sector; retail experience a bonus.
• Bachelor's degree with exceptional communication skills, both written and verbal.
• Proficient in MS Office Excel, Word, and email.
• Customer service oriented with a passion for helping others and fashion.
• Interest in men's fashion, tailoring, alterations, and seasonal fabrics.

Responsibilities

• Engage with customers to deliver exceptional in-store experiences.
• Oversee store operations including engagement with production, logistics, and training teams.
• Manage weekly roaster planning and leave management for staff.
• Track store KPIs like sales targets, alterations/remakes, and social feedback.
• Maintain orders and customer records; coordinate with production on fulfilment.
• Provide customer care via email and phone as needed.
• Coordinate with in-store tailors for measurements and issue resolution.
• Handling daily cash and petty cash accuracy; oversee visuals and displays.
• Support daily briefings and contribute to weekly sales reports.

Skills

Customer service

Retail experience

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Assistant - Store Manager

This role will be responsible for engaging with our customers to provide an exceptional experience in-store.

About The Role

• Manage all facets of store operations covering engagement with production teams, logistics partners, training teams, and management to ensure the delivery of a delightful customer experience for each visit.
• Ensure all company policies and procedures are implemented and administered in-store for the entire team.
• Team resource power planning: Weekly roster and managing leave requests from team members.
• Support in tracking store KPIs such as sales targets, alterations and remakes, and social media feedback reviews from customers.
• Creation and updating the system with orders, and customer details, and communicating with the production team on order fulfilment.
• Provide customer care to customers by email and phone as and when required.
• Liaise with our in-store master tailors to take measurements and fix individual customer issues.
• Daily Cash & Bank transactions including the responsibility of ensuring the accuracy of petty cash.
• Visual merchandising and store display.
• Assist in daily briefings and contribute to weekly reports to review sales figures and help take proactive measures to ensure store targets are met.

About You

• 3 - 6 years experience in customer service in the hospitality sector. Any experience in retail is a bonus
• Bachelor's degree with Exceptional communication skills, both written and verbal
• Proficient in MS Office Excel, Word, and email.
• Customer service-oriented with a natural desire to care for the needs of others
• A deep desire to put drive & effort into your work Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics

Skills: assistant store manager,fashion,apparel,alterations,store,email,garment,luxury brand,fashion industry,customer service,sales