Associate Vice President - Site Reliability Engineer

NatWest Group; Gurugram District; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

NatWest Group is seeking an Executive-Level Site Reliability Engineer (AVP) to drive reliability across critical applications in India. You will define error budgets, automate tasks, and enhance observability while guiding release processes.

The role focuses on scalable, resilient systems and cross-functional collaboration to minimise disruption to customer journeys. You will apply data-driven analysis to complex data issues, work with AWS tools such as EMR, S3, Lambda, and CloudWatch, and lead

Qualifications

• Strong reliability systems thinking and data-driven problem solving.
• Experience with financial services domain is a plus.
• Proficient in Spark, Python and shell scripting.
• Hands-on with Docker, Prometheus, Grafana and Splunk/CloudWatch.
• Excellent communication and cross-team collaboration.

Responsibilities

• Define and monitor service level objectives and error budgets.
• Improve release processes and automate manual tasks.
• Scale systems through automation while improving reliability and velocity.
• Coach colleagues and lead when required across teams.
• Provide incident response leadership and communicate status to stakeholders.

Skills

Reliability systems thinking

Data-driven approach

Programming in Spark

Python

Shell scripting

DevOps tools

Communication

Incident response

Tools

GitLab

GitLab CI

Artifactory

Docker

Prometheus

Grafana

Splunk

CloudWatch

AWS EMR

Airflow

S3

EKS

EC2

EMR-Serverless

Lambda

Job description

Site Reliability Engineer, AVP

Join us as a Site Reliability Engineer. You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ). We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications. This is a great chance to work in a supportive environment with opportunities to advance your personal and career development. We're offering this role at associate vice president level.

What you’ll do

As a Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability. You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. You'll coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to‑day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you’ll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes.

We’re also looking for:

• Experience in key AWS tools including EMR, Airflow, S3, EKS, EC2, EMR-Serverless, Lambda and CloudWatch.
• Hands-on experience in programming Language like Spark, Python , shell along with experience in DevOps Tools like Gitlab, Gitlab CI and Artifactory.
• Hands-on experience of working with Docker, Prometheus and Grafana.
• Strong ability to debug complex data issues from splunk , spark and cloudwatch audit logs, working closely with stakeholders to manage customer incident and support Service management
• Experience of utilising tools and technology across the software development lifecycle
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders

Hours 45

Job Posting Closing Date: 20/10/2026

Experience Level Executive Level