Associate Vice President

Futurisk Insurance Broking Co. Pvt. Ltd.; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Futurisk Insurance Broking Co. Pvt. Ltd.

in Mumbai seeks an experienced Specialist in Employee Benefits to lead end-to-end corporate servicing. You will work with HR, insurers and TPAs to ensure superior service delivery and client satisfaction across GMC, GPA, and GTL policies. You will drive renewals, retention, cross-selling opportunities, and collaborate with internal wellness and analytics teams to provide insight-driven recommendations that strengthen client partnerships and business

Qualifications

• Minimum 5+ years of experience in Employee Benefits.
• Strong knowledge of Group Mediclaim, Group Personal Accident, and Group Term Life policies.
• Proven corporate client servicing, claims management, and stakeholder management.
• Ability to manage large corporate accounts, renewals, and client retention.
• Strong analytical, communication, and presentation skills; proficient in MIS reporting and CRM tools.

Responsibilities

• Manage end-to-end servicing for corporate clients including policy administration and claims support.
• Build and maintain relationships with client HR, insurers, TPAs, and stakeholders.
• Lead client renewals and retention initiatives using service metrics and claims insights.
• Drive opportunities for account growth and cross-selling of benefits.
• Oversee CRM usage, maintain service records, and monitor SLAs/KPIs.
• Provide actionable insights via MIS dashboards for client reviews.

Skills

Employee Benefits

Insurance Broking

Client Servicing

Renewals & Retention

MIS Reporting

CRM Tools

Data Analysis

Tools

CRM software

Job description

Open Positions – Delhi & Mumbai

About Futurisk

With over 21 years of experience, we deliver reliable and client-focused risk solutions to corporates across India. Backed by strong industry relationships and deep expertise in general insurance and employee benefits, we design practical, value-driven solutions tailored to business needs. We focus on long-term partnerships, consistent service quality, and sustainable growth, offering a stable and professional environment where individuals can take ownership and grow with us.

Key Responsibilities

• Manage end-to end customer experience for assigned corporate clients, leading the helpdesk team in delivering efficient servicing of GMC, GPA, and GTL policies, claims support, and timely resolution of employee queries.
• Foster strong relationships with client HR teams, insurers, TPAs, and key stakeholders, driving regular service reviews and strategic recommendations to strengthen client engagement and satisfaction.
• Ensure timely resolution of employee queries and deliver high levels of customer satisfaction.
• Lead client renewals and retention initiatives using claims, utilization, and service performance insights.
• Identify opportunities for account growth, cross-selling, and benefit program enhancements.
• Manage escalated claims and ensure timely resolution with insurers and TPAs.
• Partner with internal wellness SPOCs to drive employee wellness and engagement initiatives.
• Drive CRM adoption, maintain service records, and monitor partner performance through defined SLAs and KPIs.
• Leverage MIS, dashboards, and claims analytics to provide actionable insights, support business decisions, and deliver meaningful service reviews to clients and management.

Desired Skills & Experience

• Minimum 5+ years of experience in Employee Benefits, preferably with an Insurance Broking organization.
• Strong knowledge of Group Mediclaim, Group Personal Accident, and Group Term Life policies.
• Proven experience in corporate client servicing, claims management, customer experience, and stakeholder management, with a solid track record of leading teams and delivering high-quality service outcomes.
• Ability to manage large corporate accounts, renewals, and client retention.
• Strong analytical, communication, and presentation skills, with proficiency in MIS reporting, data analysis, and CRM tools.

Why This Role?

You will have the opportunity to partner with leading corporate clients and play a key role in shaping their Employee Benefits experience by driving client retention and renewals, leading customer experience initiatives, and influencing employee wellbeing programs. Working closely with insurers, TPAs, and senior HR stakeholders, you will serve as a trusted advisor while delivering exceptional service and fostering long-term client relationships. In addition, you will lead a high-performing team, contribute directly to business growth, and enjoy a role that offers the perfect blend of client engagement, leadership, strategic impact, and career advancement.