Associate Travel Support

Itilite; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Job summary

Itilite is seeking a Travel Consultant to provide exceptional traveler care and world-class customer service for international itineraries from Bengaluru. You will accurately handle end-to-end travel requirements across air, hotel, car, and rail while maintaining SLA compliance.

Key to the role are strong geographical knowledge, excellent communication, and the ability to coordinate with multiple departments. You will mentor junior consultants and contribute to a high-performance travel team.

Qualifications

• Provide exceptional traveler care and customer service.
• Accurately complete end to end international travel requirements.
• Knowledge of international itineraries is mandatory.
• Willingness to work flexible shifts including weekends and public holidays.
• Coordinate with multiple departments to meet SLAs.
• Excellent written and verbal communication.

Responsibilities

• Provide exceptional traveler care and customer service to clients.
• Accurately complete end to end international travel requirements for air, hotel, car, rail.
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA.
• Research and resolve client inquiries/issues at point of sale.
• Coach, develop and mentor peers, new and/or junior Travel Consultants.
• Deliver expectations against individual and shared team KPIs.
• Embrace the role of providing superior consultative value to clients.
• Should be team player and work alone if required.
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage.

Skills

Customer service

Communication skills

Geographical knowledge

SLA awareness

Team leadership

Tools

Travel tools

Job description

• Provide exceptional traveler care and customer service to our clientsAccurately complete end to end International travel requirements for air, hotel,car, rail
• Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible environment, roster off, weekend working, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Excellent communication skills (Both Written and Verbal)
• Providing consultative multi-country routings for best fares and preferred carrier usage
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary
• Research and resolve client inquiries/issues at point of sale
• Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Embrace the role of providing a superior consultative value to clients
• Should be team player and manage show alone if required
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage.