Senior Associate Travel Support

ITILITE; Bengaluru Urban; On-site; INR 450,000 - 650,000; Full time

Job summary

ITILITE in Bengaluru seeks an experienced Travel Consultant to manage international travel bookings and customer service. You will handle end-to-end itineraries across air, hotel, car, and rail, providing consultative routings and cost-efficient options.

The role requires strong communication, team collaboration, and willingness to work rotating night shifts as needed. Knowledge of corporate travel policies is a plus.

Qualifications

• Minimum 2 years hands-on experience with GDS platforms (Sabre, Amadeus, Galileo or Travelport).
• Excellent written and verbal communication skills.
• Flexible shifts including night shifts.

Responsibilities

• Provide exceptional traveler care and customer service to clients.
• Accurately complete end-to-end international travel requirements for air, hotel, car, rail.
• Coordinate with multiple departments to ensure quick resolution and adherence to SLA.
• Research and resolve client inquiries/issues at point of sale; mentor peers as needed.
• Deliver KPI-driven performance and provide consultative multi-country routings for best fares.

Skills

Excellent communication

Customer service

Team player

Problem solving

Tools

Sabre

Amadeus

Galileo

Travelport

Job description

Company Overview:

ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.

Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in the US and India, serving over 500 customers.

We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, Z47, Greenoaks and Dharana Capital.

Description:

• Provide exceptional traveler care and customer service to our clients
• Accurately complete end to end International travel requirements for air, hotel,car, rail.
• Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible environment, roster off, weekend working, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Excellent communication skills (Both Written and Verbal)
• Providing consultative multi-country routings for best fares and preferred carrier usage.
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Embrace the role of providing a superior consultative value to clients
• Should be team player and manage show alone if required
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage

Must Have:

• Minimum 2 years of hands‑on experience working with GDS platforms such as Sabre, Amadeus, Galileo, or Travelport.
• Excellent communication skills (Both Written and Verbal)
• Flexible working in rotational shifts that include night shifts.