Associate, SW Eng

Northern Trust Corp; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Northern Trust Pune office is seeking an Associate, Software Support to provide production support for Wealth Management applications and cloud-hosted services. You will monitor health, collaborate with development, infrastructure, and security teams, and help ensure operational stability.

The role involves incident/change/problem management, RCA/postmortems, and improving runbooks, with hands-on experience across Azure, Kubernetes, Kafka, and database technologies.

Qualifications

• Detail-oriented with ownership through closure.
• Experience in production support for enterprise platforms.
• Familiar with incident, change and problem management.
• Ability to collaborate with multiple teams across functions.
• Experience in BFSI/wealth management tech preferred.

Responsibilities

• Provide day-to-day production support for Wealth Management apps, APIs, data platforms and cloud-hosted services.
• Monitor application health using observability tools and support incident triage and communications.
• Investigate issues across Azure, AKS/Kubernetes, PCF, Kafka, Databricks, Oracle SQL, GraphQL/API and related dependencies.
• Contribute to RCA, postmortems and preventive actions; support change management processes.
• Create and improve runbooks, knowledge articles, dashboards, and operational checklists.

Skills

Cloud troubleshooting

Production support

Incident management

Stakeholder communication

Observability

Cross-functional collaboration

Automation & scripting

Tools

Azure

AKS

Kubernetes

Azure Databricks

Apache Kafka

Oracle SQL

Neo4j

GraphQL

Apollo API Management

Dynatrace

PCF

CyberArk

Azure Key Vault

SSL Certificates

Unix

Java

Python

Shell Scripting

Docker

Git

ServiceNow

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. As an Associate, Software Support, you will support business-critical Wealth Management applications and platforms across modern cloud, data, integration, security, and observability technologies. You are detail-oriented, service-focused, and comfortable working in a fast-paced production support environment where incident response, problem management, operational stability, and continuous improvement are key priorities. You bring hands‑on experience in application support, production operations, or site reliability support for enterprise‑grade platforms. You can troubleshoot issues across application, database, API, cloud, container, messaging, certificate, and infrastructure layers. You understand Incident, Change, and Problem Management processes and can contribute to RCA, postmortem, and risk‑reduction activities. You are comfortable collaborating with development teams, business stakeholders, infrastructure teams, cyber/security teams, and vendor/enterprise support groups. BFSI, Wealth Management, or financial‑services technology experience is preferred.

OUR TECH STACK

• Azure
• AKS
• Kubernetes
• Azure Databricks
• Apache Kafka
• Oracle SQL
• Neo4j
• GraphQL
• Apollo API Management
• Dynatrace
• PCF
• CyberArk
• Azure Key Vault
• SSL Certificates
• Unix
• Java
• ServiceNow
• Python
• Shell Scripting
• Docker
• Git

Roles & Responsibilities:

As a partner on the Wealth Management Application Support team, you will be an integral part of a cross‑functional support and engineering ecosystem focused on production stability, client experience, operational resilience, and continuous improvement. Provide day‑to‑day production support for Wealth Management applications, APIs, data platforms, and cloud‑hosted services. Monitor application health using observability tools such as Dynatrace and support alert triage, service restoration, and stakeholder communications. Investigate issues across Azure, AKS/Kubernetes, PCF, Kafka, Databricks, Oracle SQL, Neo4j, GraphQL/API, Java, Unix, and related platform dependencies. Support Incident, Change, and Problem Management processes in ServiceNow, including timely updates, evidence capture, escalation, impact assessment, and closure activities. Contribute to RCA and postmortem documentation by identifying contributing factors, preventive actions, and service‑improvement opportunities. Coordinate SSL certificate management, secrets/access management activities, and secure operational tasks using CyberArk and Azure Key Vault. Participate in release support, validation, disaster recovery planning, DR testing, and production readiness activities. Partner with development, infrastructure, database, network, cyber/security, business support, and vendor teams to implement end‑to‑end solutions. Create, maintain, and improve runbooks, knowledge articles, support documentation, dashboards, and operational checklists. Use scripting and automation to reduce manual effort, improve repeatability, and strengthen operational controls. Actively participate in knowledge transfer sessions and continuously build depth across supported platforms and business capabilities.

SUCCESS PROFILE

Strong analytical and troubleshooting mindset with attention to detail and ownership through closure. Ability to manage priority incidents with calm, structured communication and risk‑based decision‑making. Collaborative working style with willingness to challenge the status quo and recommend practical improvements. Commitment to operational excellence, documentation quality, audit readiness, and continuous learning. Comfortable working in a global support model with alignment to business‑critical service windows and change schedules. Working with Us

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe. Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more. Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work‑life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion, nationality, ethnic or national origin, sex, marital status,sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)