Associate, SW Eng

Northern Trust; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Northern Trust in Pune is seeking an Associate, Software Support to manage production support for Wealth Management applications, APIs, and data platforms hosted on cloud services. You will work in a cross-functional team focused on stability, incident response, and continuous improvement.

You will troubleshoot across Azure/Azure K8s, databases, GraphQL/API, and related platforms, collaborating with development, infrastructure, security, and vendor teams to deliver reliable, end-to-end solutions.

Qualifications

• Hands-on experience in application support, production operations, or site reliability support for enterprise-grade platforms.
• Able to troubleshoot across application, database, API, cloud, container, messaging, certificates, and infrastructure layers.
• Familiar with Incident, Change, and Problem Management processes and RCA/postmortem activities.
• Collaborates with development, infrastructure, cyber/security, and vendor/enterprise support teams.
• BFSI, Wealth Management or financial-services technology experience preferred.

Responsibilities

• Provide day-to-day production support for Wealth Management applications, APIs, data platforms, and cloud-hosted services.
• Monitor application health using observability tools and support triage, restoration, and stakeholder communications.
• Investigate issues across Azure, AKS/Kubernetes, PCF, Kafka, Databricks, Oracle SQL, Neo4j, GraphQL/API, Java, Unix, and related dependencies.
• Support Incident, Change, and Problem Management processes in ServiceNow, including updates and closure activities.
• Contribute to RCA and postmortem documentation and implement service-improvement actions.
• Coordinate SSL certificate management, secrets/access management using CyberArk and Azure Key Vault.
• Participate in release support, DR planning/testing, and production readiness activities.
• Collaborate with cross-functional teams to implement end-to-end solutions.
• Create and maintain runbooks, knowledge articles, and dashboards; use automation to improve efficiency.

Skills

Analytical mindset

Troubleshooting

Ownership

Collaboration

Education

Bachelor's degree or equivalent in related field

Tools

Azure

AKS/Kubernetes

Databricks

Kafka

Oracle SQL

Neo4j

GraphQL/API

Dynatrace

PCF

CyberArk

Azure Key Vault

SSL Certificates

Unix

Java

ServiceNow

Python

Shell Scripting

Docker

Git

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

As an Associate, Software Support, you will support business‑critical Wealth Management applications and platforms across modern cloud, data, integration, security, and observability technologies. You are detail‑oriented, service‑focused, and comfortable working in a fast‑paced production support environment where incident response, problem management, operational stability, and continuous improvement are key priorities.

You bring hands‑on experience in application support, production operations, or site reliability support for enterprise‑grade platforms.

You can troubleshoot issues across application, database, API, cloud, container, messaging, certificate, and infrastructure layers.

You understand Incident, Change, and Problem Management processes and can contribute to RCA, postmortem, and risk‑reduction activities.

You are comfortable collaborating with development teams, business stakeholders, infrastructure teams, cyber/security teams, and vendor/enterprise support groups.

BFSI, Wealth Management, Or Financial‑services Technology Experience Is Preferred.

OUR TECH STACK

Azure / AKS / Kubernetes / Azure Databricks / Apache Kafka / Oracle SQL / Neo4j / GraphQL / Apollo API Management / Dynatrace / PCF / CyberArk / Azure Key Vault / SSL Certificates / Unix / Java / ServiceNow / Python / Shell Scripting / Docker / Git

Roles & Responsibilities

As a partner on the Wealth Management Application Support team, you will be an integral part of a cross‑functional support and engineering ecosystem focused on production stability, client experience, operational resilience, and continuous improvement.

Provide day‑to‑day production support for Wealth Management applications, APIs, data platforms, and cloud‑hosted services.

Monitor application health using observability tools such as Dynatrace and support alert triage, service restoration, and stakeholder communications.

Investigate issues across Azure, AKS/Kubernetes, PCF, Kafka, Databricks, Oracle SQL, Neo4j, GraphQL/API, Java, Unix, and related platform dependencies.

Support Incident, Change, and Problem Management processes in ServiceNow, including timely updates, evidence capture, escalation, impact assessment, and closure activities.

Contribute to RCA and postmortem documentation by identifying contributing factors, preventive actions, and service‑improvement opportunities.

Coordinate SSL certificate management, secrets/access management activities, and secure operational tasks using CyberArk and Azure Key Vault.

Participate in release support, validation, disaster recovery planning, DR testing, and production readiness activities.

Partner with development, infrastructure, database, network, cyber/security, business support, and vendor teams to implement end‑to‑end solutions.

Create, maintain, and improve runbooks, knowledge articles, support documentation, dashboards, and operational checklists.

Use scripting and automation to reduce manual effort, improve repeatability, and strengthen operational controls.

Actively participate in knowledge transfer sessions and continuously build depth across supported platforms and business capabilities.

SUCCESS PROFILE

Strong analytical and troubleshooting mindset with attention to detail and ownership through closure.

Ability to manage priority incidents with calm, structured communication and risk‑based decision‑making.

Collaborative working style with willingness to challenge the status quo and recommend practical improvements.

Commitment to operational excellence, documentation quality, audit readiness, and continuous learning.

Comfortable working in a global support model with alignment to business‑critical service windows and change schedules.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.