Associate Support Engineer

TeamLease; Bengaluru; On-site; INR 450,000 - 900,000; Full time

Job summary

TeamLease in Bengaluru is seeking an L2 Support professional to manage client relationships and drive onboarding for new clients. You will provide end-to-end application support, including SQL and AWS, and deliver solutions using out-of-the-box capabilities.

Work with IT teams on planning, risk identification, and issue resolution to ensure successful delivery. You will drive innovation and automated solutions, while establishing ITIL best practices and supporting digital transformation in

Qualifications

• L2 support experience in IT services.
• Familiar with client relationship management and ITIL practices.

Responsibilities

• Managing client relationship.
• On-boarding of new clients and setup.
• Provide end-to-end application support including SQL and AWS.
• Deliver industry best-practice solutions using out-of-the-box functionality.
• Provide first-class solutions to meet business expectations.
• Collaborate with IT teams on solutioning, planning, risk, and issue resolution.
• Drive innovation and automated solutions.
• Deliver digital transformation aligned with TeamLease vision.
• Establish industry-specific ITIL best practices.
• Develop controls, usage of platform/tools, and enforce processes.
• Leverage bi-modal IT experience for solution delivery and strategy.
• Broad knowledge of software development.

Skills

SQL

AWS

Tools

SQL

AWS

Job description

Role & responsibilities

L2 Support

• Managing client relationship

• Managing on-boarding of new clients, setup

• Provide application end to end support which includes SQL and AWS skills.

• Deliver industry best practice solutions to the business using out of the box functionality.

• Provide first class solutions to meet the business expectations.

• Work with various teams in the IT Organisation in solutioning, planning, risk identification, issue resolution.

• Driving innovation/automated solutions

• Responsible for successful digital transformation delivery as per Teamlease Vision.

• Responsible for establishing industry specific best practices in establishing the ITIL processes.

• Responsible for Control development processes, platform and tools usage for solutions and delivery and enforce process.

• Strong experience and expertise in solution delivery and strategy in a bi-modal IT environment

• Broad knowledge of software development