Associate, Startup Accounts

Razorpay; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Razorpay in Bengaluru seeks an Associate, Startup Accounts Farming to sustain and nurture relationships with key clients that generate significant income for the company.

You will build and maintain client relationships, cross-sell and upsell to grow portfolios, conduct business reviews, attend client meetings, monitor SLAs, update CRM, and coordinate with internal teams to meet client needs and KPIs.

Qualifications

• 1-2 years of relevant experience in Key Account Management/Farming.
• Relevant experience in Key Account Management/Sales in the B2B space.
• Knowledge of best customer service practices.
• Strong interpersonal skills and an ability to build rapport with customers.

Responsibilities

• Building and maintaining relationships with clients and key personnel within their company.
• Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Attending meetings with clients inside and outside their offices to build better relationships with them.
• Achieving client relationship targets and KPI’s as set by the team lead.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.

Skills

Key account management

B2B sales

Customer service

Interpersonal skills

Job description

The Role: Associate, Startup Accounts Farming

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

• Building and maintaining relationships with clients and key personnel within their company.
• Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Attending meetings with clients inside and outside their offices to build better relationships with them.
• Achieving client relationship targets and KPI’s as set by the team lead.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.

Mandatory Qualifications:

• 1-2 years of relevant experience in Key accont management/farming
• Relevant experience in Key Account Management/Sales in the B2B space.
• Knowledge of best customer service practices.
• Strong interpersonal skills and an ability to build rapport with customers.